Case Assignment Associate

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13777303 Job Requisition ID:59403\ Opening Date: 10/06/2026**\ Closing Date:** 10/21/2026**\ Agency:** Department of Children and Family Services**\ Class Title:OFFICE ASSOCIATE - 30015\ Skill Option:Keyboarding\ Bilingual Option:None\ Salary:** Anticipated Starting Salary $4,144 monthly; Full Range $4,144-$5,429 monthly**\ Job Type:** Salaried**\ Category:Full Time\ Number of Vacancies:** 1**\ Bargaining Unit Code:RC014 Clerical Employees, AFSCME\ Merit Comp Code:\ Work Hours: Monday-Friday 8:30AM-5:00PM\ Anticipated Hybrid Work Schedule Availability: 3 to 5 Days per week in office, depending on operational needs\ Headquarter Location:** 1911 S Indiana Ave, Chicago, Illinois, 60616**\ Work County:** Cook Supervisor: Marilyn Williams**\ Agency Contact:** [email protected] This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com{target="_blank" rel="noopener"} website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors{target="_blank" rel="noopener"} employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether youre helping to improve schools, protect our natural resources, or support families in need, youre part of something biggersomething that touches the lives of every person who calls Illinois home. No matter what state career youre looking for, we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. ## Position Overview The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Case Assignment and Placement Unit Problem Resolution Associate. The ideal candidate for this position will have excellent organizational skills and strong communication skills. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. ## Essential Functions - Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received - Keyboards and prepares a variety of complex materials, including, but not limited to, detailed data entry, highlytechnical reports, Department forms, and correspondence - Receives screening results and temporary custody Information, reviewing log for intake data and routingInformation to appropriate staff for processing - Performs follow up with concerned individuals to obtain missing or inaccurate information that may lead to delaysin case openings. - Provides consistent review of pending case assignments to ensure adherence to established timelines regardingcall back procedures - Performs other duties as required or assign ed which are reasonably within the scope of the duties enumeratedabove