Associate I, Production Operations

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

General Equivalency Diploma

Job Description

Role Location~ Onsite. 270 Remington Boulevard, Suite B Bolingbrook, IL 60440

Schedule~ Wednesday through Sunday 700 AM to 330 PM CST (Monday and Tuesday off)

About The Role

As a Production Operations Associate I, you will support the daily processing of customer payments and financial transactions in a fast-paced production environment. You will help ensure payments are processed accurately, research and resolve exceptions, maintain operational equipment and supplies, and support critical transaction processing activities. This is an excellent opportunity for someone seeking an entry-level position with opportunities to build operational and financial services experience.

Your Key Responsibilities

• Prepare and process customer payments and related transactions accurately and efficiently
• Research, resolve, and process transaction exceptions and adjustment requests
• Coordinate setup and maintenance activities for processing equipment and related systems
• Maintain inventory of operational supplies and ensure materials are available for daily processing needs
• Prepare outgoing collection notices and support other production operations activities as assigned

What You Bring

• High school diploma or GED
• Ability to lift and move up to 30 pounds
• Strong attention to detail and ability to identify processing errors and discrepancies
• Effective written and verbal communication skills
• Ability to organize, prioritize, and complete work accurately in a production-focused environment

Preferred Qualifications

• Previous experience in payment processing, transaction processing, or a production operations environment
• Familiarity with remittance processing or financial services operations
• Experience working with computer systems, processing equipment, or operational workflows in a high-volume setting

What We Offer

• A multifaceted role with a high degree of responsibility and growth opportunities
• Professional development and career advancement opportunities within a global fintech organization
• The opportunity to work on meaningful challenges that impact the financial services industry
• Time to support charitable initiatives and give back to your community
• A comprehensive benefits package designed to support your lifestyle and wellbeing

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $16.09 - $25.75 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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