Information Technology Specialist

Summary

This position is located in the Information Technology Branch (NDW N946) of the Naval District Washington, Regional Support Service Center, (NDW N94). The incumbent serves as an Information Technology Specialist (NDW N946) in the Information Technology Branch (NDW N946). Incumbent leads technical support and training users of the Commander Navy Installations Command (CNIC) Non-appropriated Fund (NAF) Management Information Systems (MIS) and Point of Sale (POS) systems throughout NDW.

Duties

Provides technical support to Windows clients and servers and may provide basic programming functions to include designing and developing software selections, integrating software programs to work together and developing data base systems and assisting with networks and operating specifications, integrating with station networks as appropriate. Assists the MIS Management team in the implementation and maintenance of the CNIC Millington Detachment MIS/POS/Catering/Payroll, Child and Youth Management System (CYMS) and Timekeeping Systems for the NDW region. Assists with training front line employees on both the operation and maintenance of associated hardware and software systems associated with MIS/POS/Catering/Business Systems, and CYMS. May install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications. Installs, assembles and configures computers, monitors, routers, network infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. Assists users by troubleshooting problems as they occur, responds rapidly by phone, pager or in person to ensure all systems are operational seven days a week and quickly repairs or directs the problem to supervisor for resolution when able ascertains extent of problem and initiates resolution (i.e. software, hardware, connectivity, etc.). Performs preventative maintenance and recommends preventative measures as necessary. Assists MIS management with plans and designs for acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and may recommend modifications as necessary. Assists with developing and documenting practical, workable solutions and reviewing with users. Programs and/or tests solutions. Assists with Active Directory maintenance and strategic planning. Assists with WSUS maintenance and administration. Antivirus administration and maintenance. Review logs, apply updates, maintain licensure, ensure all PC's and servers are updated and protected. Verify all data backup jobs are running successfully, and checks daily/weekly for accuracy. May conduct periodic reviews to verify physical security controls remain in place. Assists with ensuring that local configurations on systems are DOD compliant with gold disk standards, and information system warning banners. Assist in ensuring that POS systems are operating in compliance with Payment Card Industry Standards (PCI) by conducting periodic reviews of all related hardware and software. Responsible for inventories of computer equipment and software within internet facilities. Resolves problems ranging from equipment operation to utilization of computer systems and application programs and analyzes problem to determine if there is equipment malfunction, software problems or lack of user understanding regarding the use of equipment or software. Assists in customer support to over 400 computer users and ensures all users have proper security clearances. Assists in tracking the maintenance of both hardware and software associated with MIS/POS. Recommends additions to inventory as warranted. Ensures safeguarding of Navy property reporting any shortages or misuse to supervisor as soon as possible. Performs Systems Data Sheets for review to ascertain if needed change out, upgrade or expansion of internet systems is warranted. Performs other related duties as directed. Qualifications

Knowledge required: basic computer systems and design; knowledge of hardware repair sufficient to detect and trouble shoot damaged or corrupted system components and effect repairs, specific configuration of the POS/MIS sufficient to advise and assist management and staff on functional use; basic training and teaching skills; basic troubleshooting techniques; and full understanding of all Windows Architecture including server and workstation. A considerable knowledge of Citrix Systems - Independent Client Architecture (ICA), knowledge of database design and maintenance such as Access, SQL, and Progress is necessary for MIS/POS/Business systems, or CYMS. Must be familiar with the basic operation of existing LAN, WAN, VPN, and Firewall Security Systems. Must possess excellent customer service skills. Must possess a good understanding of the role of MWR and the other Quality of Life Programs dependent on the MIS/POS/Business Systems and CYMS. Basic knowledge of NAF accounting, personnel, and procurement, and familiarity with KRONOS Timekeeping Systems, SAP Management Information System, Food and Beverage, Hotel or Recreational POS Systems in highly desirable. Incumbent will have 6 months from date of hire to satisfactorily complete the appropriate training and obtain certification/recertification for position outlined in DoD 8570. P1-M IA Workforce Improvement Program

Education

A bachelor's degree in Computer Science or Information Technology is preferred, but may be substituted by a minimum of 3 years general experience, and a minimum 1 year specific documented experience in the areas noted herein How You Will Be Evaluated

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. Other Information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/.