Support Engineer - TBS lab operations

Key Responsibilities - Monitor and maintain TBS station and pool health, proactively identifying and resolving operational issues. - Support day-to-day lab operations, including station troubleshooting, quarantine management, and recovery activities. - Assist with deployment, configuration, and upgrades of TBS stations, devices, and supporting infrastructure. - Support TBS tools and infrastructure, including Custom Scheduler, AXIOM, Fleet Manager, and related systems. - Perform RF performance analysis, test failure triage, and basic root cause investigations. - Manage UE calibration activities, device readiness, and station resource availability. - Generate operational reports and analytics to monitor station utilization, reliability, and capacity. - Work closely with Tier 2 and Tier 3 engineering teams to escalate issues, implement fixes, and improve overall system performance. - Support hardware, software, and environment management across lab systems and test stations. - Document issues, solutions, and operational procedures to improve team efficiency and knowledge sharing. Minimum Qualifications: • Bachelor's degree and 2+ years of Support Engineering or related work experience. OR Associate's degree and 3+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 4+ years of Support Engineering or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Master's = one year, Doctorate = two years) of work experience. Preferred Qualifications - Bachelor's degree or - Associate's degree and 1+ year of Engineering Technician or related work experience or - High School Diploma or equivalent and 2+ years of Engineering Technician or related work experience. - Optional: Bachelor's degree in a technical field, or completion of a military technical or trade school program. - Experience with wireless test systems, lab operations, or infrastructure support. - Knowledge network concepts and experience debugging network connectivity issues in a lab. - Familiarity with RF concepts, Linux and Windows environments, and troubleshooting complex technical issues. - Strong analytical, organizational, and communication skills. - Ability to work independently while collaborating effectively across diverse engineering teams. Physical requirements - Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Success in this Role - Maintain high station availability and reliability. - Resolve operational issues quickly and effectively. - Improve station pool efficiency through process execution and continuous improvement. - Provide responsive support for engineering teams and customer-critical programs. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected]{rel="noopener noreferrer" target="_blank"} or call Qualcomm's toll-free number found here{rel="noopener noreferrer" target="_blank"}. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals w th disabilities. We will not respond here to requests for updates on applications or resume inquiries). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. Pay range and Other Compensation & Benefits: $37.50 - $56.30 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer -- and you can review more details about our US benefits at this link{rel="noopener noreferrer" target="_blank"}. If you would like more information about this role, please contact Qualcomm Careers{rel="noopener noreferrer" target="_blank"}.