Senior Operations Manager - Anaheim

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR OPERATIONS TEAM

Become part of the dedicated Warehouse Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth

• Paid time off

• Medical, Dental, and Vision

• Wellness Program Incentives

• Retirement Plan

• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance

• Employee Assistance Program (EAP)

• Employee Store Discounts

• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)

• Employee Referral Bonuses

Job Summary:

The Senior Operations Manager is an experienced Operations Manager who continues to run the day to day operations of their home center while serving as the first point of contact and operational resource for Operations Managers at other centers in the region. The role exists to support the Regional Director of Operations by coaching Operations Managers, driving process improvement, following up on operating standards, and handling operational questions that do not need to reach the Regional Director.

This is a senior level extension of the Operations Manager role, not a regional administrative or assistant director position. Hiring, disciplinary action, policy creation, transportation, and compliance responsibilities for other centers remain with each center's Operations Manager and the Regional Director. The Senior Operations Manager carries full hiring, disciplinary, and operational authority only at their home center.

The Senior Operations Manager continues to perform all duties of the Operations Manager at their assigned center, including but not limited to:

A. Home Center Operations

• Work with the Warehouse Supervisors to ensure quality control is maintained for all goods sorted and the maximum amount of quality goods is available.

• Supervise and control the workload of assigned personnel, maintain daily attendance, and schedule staff vacation.

• Plan, implement, and monitor the day to day operations of the warehouse function to ensure established procedures for shipping, product rotation, sanitation, safety, and timeliness are met or exceeded.

• Complete computer-based and manual reports and related paperwork, including time records, daily logs, and damage reports.

• Forecast labor needs and build processes and systems to improve labor efficiency for all department activities.

• Ensure merchandise pricing conforms to established pricing policies.

• Conduct regular inspections to ensure constant processing of materials and as a deterrent to pilfering, and train personnel so employees can cover any job as needed.

• Provide security for the departments and the materials stored in them, and secure the sorting department and shops at the end of the day.

• Maintain a safe working environment, report all safety concerns, and ensure corrective measures and repairs are completed in a timely manner.

• Ensure established personnel policies and directives are followed by all assigned personnel, and take disciplinary measures when necessary at the home center.

• Ensure all overtime has written supervisor approval before it is worked.

B. Regional Operations Support

• Serve as the first point of contact for Operations Managers at other centers, answering operational questions that do not need to be escalated to the Regional Director.

• Travel to assigned centers to coach and mentor Operations Managers and their teams.

• Support process improvement initiatives and help standardize sorting, pricing, shipping, receiving, and warehousing practices in line with existing TSA policy.

• Follow up on operating standards and help centers prepare for and maintain Center Review readiness.

• Review production reports and key performance indicators, identify trends and gaps, and recommend action plans to Operations Managers and the Regional Director.

• Lead or support special projects as assigned by the Regional Director of Operations.

• Share best practices across centers and reinforce consistent execution of established procedures.

• Escalate matters that require hiring, discipline outside the home center, policy changes, transportation, or compliance decisions to the Regional Director.

• Other written or verbal duties as may be assigned by the Regional Director of Operations.

CORE COMPENTENCIES:

• Analytical - Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; develop workflow policies and procedures.

• Problem Solving/Conflict Resolution Identify & resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions.

• Teamwork Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

• People Development - Include staff in planning, decision-making, facilitating, and process improvement. Be available present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth. Delegate work assignments; Match responsibilities to the right people; Set clear expectations and monitor delegated activities.

Qualifications to be considered for this position:

• High School graduate or equivalent

• Proven experience as an ARC Operations Manager, or equivalent multi-unit operations experience

• Working knowledge of ARC production, sorting, pricing, shipping, receiving, and warehousing standards

• Demonstrated ability to coach and develop others and to lead process improvement

• Able to gather and review production data, identify gaps, and recommend action plans

• Effective written and verbal communication skills required

• Must be able to travel between centers as required

• Self-motivated, able to work with a minimum of supervision, adaptable, and able to handle confidential matters

• Current valid driver's license

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

• Ability to grasp, push, and pull objects

• Ability to operate a motor vehicle

• Ability to lift up to 50 lbs

• Ability to perform various repetitive motion tasks

Pay Rate: $72,000 Annual Salary, Exempt

Schedule:

• Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage.

• Full-time employees may be scheduled to work any full-time shift including evenings, weekends, and holidays.