Technical Support (MS 365, ITSM, ITAM)

Job Title: IT Asset Management & Deployment Specialist (Onsite) Position Overview

Support the full lifecycle of technology devices while helping ensure accurate inventory, efficient deployment, organized warehouse operations, and a high-quality service experience for stakeholders. This role combines IT asset management, desktop/computer support, technology deployment coordination, inventory control, and customer service.

As a key member of the Technology Division’s Field Services and Asset Management team, the IT Asset Management & Deployment Specialist provides coordination and support across all phases of the technology device lifecycle, from initial receipt through final disposal. The role requires strong procedural discipline, attention to detail, quality assurance, and a commitment to meeting service level expectations.

Required Qualifications

• Associate’s degree in Information Technology, Business Administration, or a related field.

• Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.

• Minimum of five (5) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.

• Proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Excellent communication and interpersonal skills to interact with various stakeholders.

• High attention to detail and commitment to quality.

• Familiarity with ITSM and ITAM tools and database management.

• Ability to follow strict procedures and create reports reflecting accurate metrics.

• Ability to work well under pressure, meet deadlines, and prioritize requests with professionalism and empathy.

• Self-motivated with the ability to work in a fast-moving environment.

• Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.

• Must own reliable transportation and have a valid driver’s license.

Preferred Qualifications

• Experience with Apple, HP, Lenovo, and Dell products.

• Experience in asset management and IT deployment within an educational or large enterprise setting.

What You'll Do

• Support each phase of the asset lifecycle for technology devices, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency.

• Serve as the first line of contact for support with technology purchases placed by stakeholders, including responding to order-status inquiries, assisting with onboarding and offboarding staff members, maintaining delivery schedules, and coordinating pickup of old technology.

• Assist with coordination of technology deployment to locations, including scheduling timely delivery of devices.

• Conduct new hire orientation and/or best-practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.

• Support warehouse upkeep and maintenance, including staging and labeling bays and shelves to support organizational efficiency and accessibility.

• Provide a best-in-class service experience by addressing concerns and inquiries in a timely and accurate manner.

• Follow all relevant procedures and guidelines to maintain consistency and integrity in deployment and management processes.

• Maintain accurate and up-to-date records of devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating inventory.

• Troubleshoot and resolve order, warranty, or delivery issues with colleagues, vendors, and carriers.

• Assist with coordination and scheduling of physical inventory or technology audits, including providing current inventory data such as lost and stolen or damaged device reports and targeted inventory reporting.

• Manage stock inventory to ensure items are readily available for deployment.

• Develop and update information resources such as internal knowledge articles and frequently asked questions for the Hub.

• Follow warehouse safety guidelines and ensure assets are organized and stored securely each day.

• Collaborate with other teams to ensure coordination and timely completion of projects and tasks, assist with special projects, and resolve incidents related to asset management.

• Demonstrate professionalism, courtesy, and empathy when working with stakeholders and model the core values of the organization in all interactions.

• Perform other duties as assigned by the Supervisor.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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