VP Retail

JOB REQUIREMENTS: Are you ready to take your career to the next level? Bank of Prairie du Sac is seeking a dynamic and visionary leader to join our team, with a clear trajectory to becoming our next Vice President of Retail Banking. This is a unique opportunity for an ambitious professional to drive growth, innovation, and excellence across our retail banking operations. About the Role: As a key member of our leadership pipeline, you will: 1. Oversee branch operations and implement strategies to enhance customer experience. 2. Lead, mentor, and coach employees (tellers, personal bankers, reception) on service expectations, sales conversations, operational accuracy, and professional development. 3. Track, monitor and review employee performance. Complete performance evaluations and provide constructive feedback. 4. Review schedules, approve PTO requests and approve payroll hours. 5. Collaborate with senior leadership to develop and execute strategic initiatives for retail banking. 6. Evaluate and monitor current and potential bank products and services to enhance customer relationships and grow core deposits. 7. Review opportunities to deepen customer relationships. 8. Review and resolve audit and exam findings. 9. Process wire transfer requests. 10. Assist customers with consumer loan requests. 11. Utilize market insights and data analytics to identify growth opportunities and streamline operations. 12. Ensure that written policies and procedures are being followed and that back-up support is developed for all major functions. 13. Monitor retail operations to maximize efficiency within the department. 14. Follow up on escalated customer concerns and help resolve issues in a way that protects both the customer relationship and the bank. 15. Foster a culture of innovation, integrity, and customer-centricity. 16. Become a security contact alarms, cameras. 17. Assist with ordering foreign currency and gift cards. 18. Become a point of contact for customers, calling officer as needed. 19. Serve on various committees. 20. Other duties as assigned. As described by Job Service: Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers' questions regarding policies and procedures. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Recruit, interview, and select employees. Interpret and communicate work procedures and company policies to staff. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Train or instruct employees in job duties or company policies or arrange for training to be provided. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Coordinate activities with other supervisory personnel or with other work units or departments. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Develop or update procedures, policies, or standards. Arrange for necessary maintenance or repair work. ***** OTHER EXPERIENCE AND QUALIFICATIONS: What We'll Love About You-- * Proven track record in retail banking, with leadership experience in branch management. Strong business acumen, with a focus on sales, customer service, and operational efficiency. Exceptional communication and interpersonal skills, with the ability to motivate and influence teams. Strategic thinker who thrives in a fast-paced, results-oriented environment. ***** APPLICATION INSTRUCTIONS: Apply Online: https://bankpds.bamboohr.com/careers/80?source=aWQ9MTk%3D