Admissions Specialist (CCP and EERLC)

The Admissions Specialist is responsible for the accurate and timely processing of Career and College Promise (CCP) and Elementary Education Residency Licensure (EERLC) admissions applications, student records, and enrollment-related data in accordance with college policies, procedures and established deadlines. This position provides a student-centered, customer service approach and supports the standard and specialized admissions workflows. This position will remain open until filled. ## Qualifications ::: {pasted="true"} - Associate degree from an institution accredited by a federally recognized accreditor is required; bachelors degree preferred - Experience using a Customer Relationship Management (CRM) system or student information system to enter, update, verify, and maintain records preferred - Proficiency with Microsoft Office and web-based enterprise systems to manage data, records, communications, and workflows - Strong written and verbal communication skills with the ability to provide clear, accurate information to students and campus partners - Demonstrated ability to enter and process high volumes of data accurately and efficiently while meeting established deadlines and turnaround times - Exceptional attention to detail and commitment to maintaining complete, accurate, and consistent records across multiple systems - Strong organizational and time-management skills, with the ability to prioritize multiple assignments and time-sensitive tasks in a fast-paced environment - Ability to identify data-entry errors, discrepancies, and incomplete documentation and take appropriate steps to correct or report them promptly - Ability to maintain a high level of confidentiality and comply with FERPA and institutional policies - Working knowledge of the Colleague student information system or other Student Information System (SIS) preferred ::: Working Conditions: - Office suite environment - Frequently sitting at a desk or workstation using a telephone, computer, keyboard, and mouse; some standing and walking - Frequent verbal interaction with students ## Essential Functions and Responsibilities The Admissions Specialist performs a variety of duties in support of the Colleges admissions and enrollment processes, with a primary emphasis on accurate data entry, records management, timely processing, and compliance with established procedures. Duties include, but are not limited to the following: - Assist applicants with Residency Determination Service (RDS) questions; perform daily residency file uploads; monitor pending determinations; and resolve errors or discrepancies to ensure accurate residency information in institutional systems - Process changes of major, additions of secondary majors, and academic advisor assignments in accordance with established admissions procedures and processing timelines - Receive, review, and process applications and supporting documentation; track outstanding requirements; and follow up with applicants to ensure timely completion of admissions requirements - Enter, update, verify, and maintain applicant and student information in Colleague, Element451, and other institutional systems, ensuring accuracy, completeness, and adherence to established processing deadlines - Communicate with applicants and students using the Admissions CRM (Element451), email, telephone, virtual meetings, and walk-in interactions, to provide admissions information, obtain missing information, resolve application issues, and provide timely updates - Greet and assist students, applicants, and visitors; respond to telephone and walk-in inquiries professionally and promptly while balancing customer service responsibilities with processing priorities - Manage a high volume of data-entry and records-processing tasks while maintaining accuracy, productivity, and established turnaround times - Apply federal, state, and institutional ompliance requirements, including FERPA, Leons Law, and Professional Licensure Disclosure; accurately document required acknowledgements and information; and maintain the confidentiality and security of student records - Follow established admissions workflows, standard operating procedures, data-entry standards, and compliance guidance provided by the Director of Admissions and Enrollment Management - Prioritize and complete assigned tasks and time-sensitive transactions within established deadlines; maintain documentation of completed and pending work; and promptly communicate processing delays, unresolved issues, or barriers to timely completion - Maintain clear documentation of work completed, pending applications, unresolved discrepancies, and outstanding assignments to support continuity of admissions processing - Identify and report recurring data-entry errors, system issues, documentation deficiencies, and potential compliance concerns to the Director of Admissions and Enrollment Management in a timely manner - Support standard and specialized admissions workflows, including processing applications and documentation for Career and College Promise (CCP) and Elementary Education Residency Licensure (EERLC), as part of a cross-trained admissions team - Collaborate with other College departments to verify information, resolve discrepancies, and support accurate and timely admissions and enrollment processing - Other duties and responsibilities as assigned by the Director of Admissions and Enrollment Management and Dean of Student Services ## Notice of Nondiscrimination Lenoir Community College is an Equal Opportunity Employer. The College complies with existing federal, state, and local laws and regulations regarding nondiscrimination. The College prohibits discrimination against and/or exclusion from participation in any benefits or activities by any person, either on the staff and faculty or in the student body, on the grounds of race, color, creed, religion, national origin, sex, age, political affiliation, or disability.