Director, CSG Strategy and Analytics

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryOperations Job Details About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking a strategic, results-oriented Director to join the Customer Success Group (CSG) Strategy & Analytics team. In this pivotal role, you will partner with senior executives to design and execute initiatives that define the growth trajectory of our global business.As a Director, you will lead a high-performing team dedicated to transforming Salesforce's Go-To-Market (GTM) engine. By analyzing product-specific trends and identifying critical business needs, you and your team will serve as essential advisors to post-sales leadership, ensuring our strategy evolves alongside our technology. Who You AreThe ideal candidate is a seasoned leader with a sophisticated analytical toolkit and a proven ability to manage complex change. You don't just track projects; you build the executive alignment and cross-functional relationships necessary to move them forward. We are looking for a fast learner who possesses the gravitas to influence at the highest levels of the organization.Responsibilities * Lead and Mentor: Manage a team of 5-7 high-performing individual contributors with expertise in strategy, analytics, and insights development. * Strategic Partnership: Collaborate with cross-functional leadership to deliver high-priority initiatives that enable the business to scale. * Data-Driven Insights: Leverage data to conduct in-depth analyses across customer segments, regions, and product lines to identify key value drivers and growth opportunities. * Executive Advisory: Act as a strategic thought partner to the CSG Leadership team, helping shape the post-sales strategy across the enterprise. * Cross-Functional Orchestration: Serve as the connective tissue between global teams-including Sales, Product, Marketing, and Support-to facilitate collaboration and achieve common goals. Basic Qualifications * Experience: 7+ years in management consulting, investment banking, private equity, or a Strategy & Ops role within the technology sector. * Education: BA/BS degree required. * Communication: Outstanding written and verbal skills, with the ability to distill complex data into simple, actionable recommendations for diverse audiences. * Analytical Toolkit: Proven experience manipulating and analyzing data using SQL, Excel, Tableau, or similar BI tools. * Leadership: Strong business acumen with a track record of managing senior stakeholders. Preferred Qualifications * Change Management: Experience leading large, cross-functional teams through complex organizational transformations. * Executive Presence: Ability to articulately present, defend, and debate recommendations at the executive level. * SaaS Expertise: Deep understanding of enterprise software or SaaS GTM strategies. * Agility: A high-energy, team-first attitude with the motivation to thrive in a fast-paced, evolving environment. * Change Management: Experience leading large, cross-functional teams through complex organizational transformations. * Executive Presence: Ability to articulately present, defend, and debate recommendations at the executive level. * SaaS Expert