Senior Manager, Product AI Enablement

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

The Transformation Management Office (TMO) at Schwab defines, leads, and accelerates large, cross-enterprise transformations that drive meaningful business and client outcomes. As Senior Manager, Product AI Enablement (individual contributor) , you will help shape how Product leverages AI, by turning emerging capabilities into practical workflows, tools, and standards that enable teams to move faster, make better decisions, and deliver measurable value.

You will own a workstream for the enterprise effort to evolve Product ways of working across product and software development lifecycles, including AI-enabled and AI-driven product development lifecycles (AIDLC). Working with cross-functional partners, you will identify high-value opportunities, clarify Product responsibilities and decision rights, and translate AI capabilities into repeatable practices from opportunity framing and discovery through planning, development, validation, launch, and measurement.

You will build, test, and scale Product standards, playbooks, role guidance, capability expectations, and reusable assets that support responsible AIDLC adoption across different product areas and levels of maturity. You will partner with Product, Engineering, UX, Data, Architecture, Risk, and Business leaders to embed these practices into planning, delivery, governance, tooling, talent, and learning programs without creating unnecessary process.

Through pilots, prototypes, practitioner feedback, and telemetry, you will test assumptions, evaluate adoption, identify friction, and refine what works. You will help teams determine where AI can accelerate Product workflows, where human judgment and accountability remain essential, and how workflow changes translate into measurable improvements in quality, speed, capacity, client experience, and business outcomes.

Success in this role means Product teams can confidently apply AI-enabled practices, use practical tools and guidance, and remain accountable for strategy, outcomes, quality, risk, and client value. The solutions you help establish will scale across the enterprise, evolve as AI capabilities mature, and strengthen how Product and Technology teams build, learn, and deliver together.

Key Responsibilities

• Own and lead a defined AIDLC workstream, identifying high-value opportunities and establishing clear Product responsibilities, decision rights, quality expectations, and cross-functional collaboration points across the end-to-end lifecycle.

• Build, test, and scale Product standards, playbooks, templates, maturity guidance, and reusable assets that strengthen problem framing, requirements, prioritization, trade-off decisions, risk management, and outcome measurement while allowing appropriate flexibility across products and delivery models.

• Partner with Product, Technology, UX, Data, Architecture, Risk, Business, and talent leaders to integrate AIDLC standards into operating models, governance, planning, delivery practices, tooling, performance measures, role expectations, and learning programs.

• Own a defined component of the roadmap for AI-driven tools, platforms, agents, and skills that support Product workflows, translating practitioner needs into requirements and prioritizing capabilities based on user value, strategic alignment, feasibility, risk, and expected business impact.

• Clarify how AI tools and agents reshape Product workflows, defining where automation can accelerate work, where human judgment and accountability remain essential, and what responsible-use controls, validation, skills, and adoption support are required.

• Lead pilots, prototypes, and continuous learning cycles that test assumptions, evaluate adoption, and measure improvements in quality, speed, capacity, client experience, and business outcomes; translate evidence and practitioner feedback into roadmap decisions and scalable improvements.

What you have

Required Qualifications:

• Bachelor’s degree; quivalent relevant experience will also be considered

• 5+ years of experience across product management, product operations, product enablement, or transformation, with strong end-to-end Product expertise spanning discovery, prioritization, requirements, delivery, launch, and outcome measurement

• 2+ years of experience applying AI-enabled or AI-driven approaches to product development, including identifying high-value use cases, evaluating emerging capabilities, and translating them into practical Product workflows

• Working knowledge of context engineering and AI-ready product documentation, including approaches for research and information synthesis, enterprise knowledge retrieval, memory systems, context libraries, and business capability maps

• Experience evolving traditional user stories into structured, reusable specifications, such as context packs or specification kits, that give AI tools and agents the goals, business rules, source knowledge, constraints, evaluation criteria, and acceptance criteria needed to produce reliable outcomes

• Experience using pilots, practitioner feedback, product and operational data, and measurable outcomes to prioritize opportunities, test assumptions, evaluate adoption and business impact, and continuously improve solutions

Preferred Qualifications:

• Advanced degree in engineering, technology, business or a related field

• High emotional intelligence and strong facilitation, communication, and influence skills, with demonstrated ability to listen actively, build trust, navigate conflict constructively, adapt to diverse perspectives, and align stakeholders in a complex matrixed environment

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility (https://www.schwabjobs.com/hybrid-work) approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package (https://www.schwabjobs.com/summary-of-benefits) that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan

• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

• Paid parental leave and family building benefits

• Tuition reimbursement

• Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.