Patient Financial Advocate

Saint Joseph Hospital

Full time

R186001

Job Description:

A Patient Financial Advocate – Bilingual is responsible for providing financial counseling in Spanish when appropriate, to uninsured/ underinsured patients, by determining medical assistance eligibility for patients in clinic, hospital outpatient/inpatient, emergency settings, and in a call center environment. Patient Financial Advocates assist patients with submitting and/or processing documentation to complete applications for various medical assistance programs, such as: State/ Federal public benefits, ACA insurance availability, and internal/ external financial assistance programs. A Patient Financial Advocate will provide general insurance education, provide price quotes to potential patients in Spanish if appropriate, and assist with payments and payment arrangements.

Posting Specifics

• Benefits Eligible: Yes

• Shift Details: Monday - Friday 8:30am to 5pm

Essential Functions

• Interviews patients and consumers, screening for available internal and Public Benefit Programs, applying for appropriate program; in person and remote.

• Completes applications for Public Benefit programs, submitting with required documents.

• Process and determine requests for internal and external financial assistance programs

• Financially clear patients for elective surgeries/services.

• Assists with co-pay assistance program application process.

• Provides general insurance education

• Provides Affordable Care Act (ACA) insurance education and navigation.

• Point of service collections and establish payment plans.

• Completes and submits assistance applications to external Agencies, as appropriate, and follows through to determination.

Skills

• Financial Counseling and Financial Aid

• Knowledge of public benefit programs

• Computer literacy

• Adaptability

• Working independently

• Communication

• Taking initiative

• Problem solving

• Understanding of applicable regulations

Required Qualifications

• High School Diploma or GED

• Certified Application Counselor (CAC) Certification (Montana) or Referral Partner Certification (Colorado) within Three (3) months of hire

• No Verbal or Written Consultation or Corrective action in the previous 12 months

• Proficiency in computer skills including Microsoft Office applications, internet and email

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work independently and collaboratively in a fast-paced and dynamic environment.

• Experience in healthcare revenue cycle, patient access or other customer service role.

Preferred Qualifications

• Bilingual - Spanish and English

• Experience applying for public benefit programs

• Experience in financial assistance

• Experience working in Epic

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm\_source=Workday&utm\_medium=Redirect&utm\_campaign=CareerHome\_workday) .

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Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!