Practice Manager, Hospital-Based Services

Employment Type:

Full time

Shift:

Description:

The Practice Manager, Hospital-Based Services provides administrative and operational leadership for employed hospital-based physicians and advanced practice providers (APPs) within St. Mary's Medical Group. This position serves as the primary operational resource for multiple provider groups, overseeing provider scheduling coordination, PTO and leave management, onboarding, compensation administration, recruitment support, and issue resolution. Working closely with physician leaders, hospital administration, human resources, payroll, finance, and revenue cycle teams, the Practice Manager ensures consistent support for providers, accurate compensation tracking, efficient operational processes, and a positive provider experience. While clinical oversight remains with physician leadership, this role is accountable for the day-to-day administrative and operational management of hospital-based provider services.

Position Requirements :

Licensure/Certification/Registration : none required

Education: High school diploma or equivalent.

Experience: Must have at least 2 years experience, physician practice management, provider operations, or related leadership experience required. Experience supporting physicians and/or advanced practice providers preferred. Strong knowledge of healthcare operations, provider scheduling, compensation administration, payroll processes, onboarding, and physician practice workflows required.

Position Summary:

St. Mary's Medical Group is seeking a highly organized and collaborative Practice Manager, Hospital-Based Services to provide dedicated operational and administrative leadership for employed hospital-based physicians and advanced practice providers (APPs). This position serves as the primary administrative partner for multiple provider groups, including hospital medicine, neurohospital medicine, pathology, neonatology, and palliative care.

The Practice Manager will oversee provider scheduling coordination, PTO and leave administration, onboarding, recruitment support, compensation tracking, and operational issue resolution while serving as a key liaison between providers, physician leaders, hospital administration, human resources, payroll, finance, and revenue cycle teams. This role ensures providers receive consistent support and that employment, compensation, and operational processes are managed accurately and efficiently, allowing clinical leaders to focus on patient care and clinical operations.

Key Responsibilities

Provider Operations & Administrative Support

• Serve as the primary administrative contact for employed hospital-based physicians and APPs.

• Support providers with employment-related questions, requests, and operational concerns.

• Coordinate communication between providers, Medical Group leadership, and hospital departments.

• Ensure consistent application of organizational policies, procedures, and provider support processes.

Provider Scheduling & Workforce Management

• Partner with physician leaders to coordinate provider schedules and coverage needs.

• Manage and track PTO requests, leave requests, and provider availability.

• Assist with schedule modifications and coverage planning to ensure continuity of services.

• Maintain accurate provider scheduling records and documentation.

Compensation Administration & Provider Productivity

• Reconcile required shifts, completed shifts, additional shifts, and shift deficits.

• Coordinate compensation adjustments associated with shift-based compensation plans.

• Collaborate with payroll and finance teams to ensure timely and accurate provider compensation.

• Assist with provider productivity reporting and compensation-related inquiries.

Recruitment & Onboarding

• Support physician and APP recruitment efforts, including interview coordination and candidate visits.

• Coordinate onboarding activities for new providers.

• Facilitate credentialing, payer enrollment, EMR access, IT access, and other onboarding requirements.

• Monitor onboarding progress and ensure completion of required tasks.

Financial & Operational Management

• Partner with finance and revenue cycle teams to address billing, productivity, and reimbursement concerns.

• Track operational performance metrics and identify opportunities for process improvement.

• Support implementation of organizational and service line initiatives.

Provider & Leadership Partnership

• Serve as a key operational partner to physician leaders across hospital-based service lines.

• Facilitate resolution of operational issues affecting providers and patient care delivery.

• Build collaborative relationships with providers, hospital leadership, and support departments.

• Promote a culture of accountability, responsiveness, and continuous improvement.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran