Representative, Care Connections Member Advocate

Molina Healthcare

Long Beach, CAJob$20.34–30.39/hrSeen todaySeen in employer's feed today

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At a glance

Compensation

$20.34–30.39/hr

Location

Long Beach, CA

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Representative, Care Connections Member Advocate makes outbound calls, completes assigned hand-dial lists, and provides proactive support, information, and assistance to members. The role schedules member appointments, conducts member research, and offers basic guidance while following interaction, call-quality, and documentation standards. It also participates in ongoing training to enhance service quality and knowledge.

Skills & qualifications

RequiredNice to have

Skills

Attention to DetailFollowing ScriptsAdaptabilityCompassionService OrientationBilingual CommunicationVerbal CommunicationWritten Communication

Qualifications

Healthcare Service Experience or Equivalent Education and ExperienceHealthcare Administrative Support Experience

Full job description

Job Description

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

Schedules high-quality member appointments daily to meet departmental goals.
Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
Provides basic support and guidance to members with empathy and professionalism.
Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
High attention to detail and ability to follow member interaction scripting.
Flexible and adaptive to changing priorities and workflows.
Compassionate and service oriented.
Bilingual (English and at least one additional language, as required).
Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $20.34 - $30.39 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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