Financial Aid Advisor

Are you passionate about helping students achieve their dreams? As a Financial Aid Advisor, you'll be a trusted guide---helping students and their families navigate the financial aid process with clarity, compassion, and care. Whether you're working with future students as they get ready to start school or supporting current students as they continue their journey, your mission is to provide friendly guidance, accurate info, and smart solutions every step of the way. If you love fast-paced teamwork, meaningful conversations, and making a real impact---this is the job for you! What You'll Do - Guide the Way: Support students through every step of the financial aid process, ensuring they have everything they need to succeed. - Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles. - Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions. - Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions. - Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success. Requirements - Education: High School Diploma or GED required; some college coursework preferred - Experience: 3 years in customer service or sales; 2 years in Financial Aid highly preferred - Title IV: experience preferred Skills: - Excellent customer service and communication skills - Strong organizational skills and attention to detail - Proficiency with computer applications (Word, Excel, SharePoint)