Distribution Center Operations Manager, Shipping

Job Title DC Operations Manager Job Overview An Operations Manager is a results-driven leader responsible for overseeing multiple functional areas within the distribution center and leading a team of salaried Area Managers and their hourly workforce in alignment with Bob's core values. In this role, you will leverage your expertise in operational strategy, safety, quality, and performance to drive departmental outcomes and foster a positive culture of growth and development across multiple teams. You will collaborate closely with peer Operations Managers, support functions, and senior leadership to shape departmental strategy, develop your leadership bench, and ensure sustained operational performance that protects customer commitments. Key Responsibilities: - Apply your expertise to support, mentor, and motivate your salaried leaders and broader workforce. - Lead department-wide efforts in safety, quality, and productivity to ensure customer satisfaction. - Demonstrate proficiency in talent management by evaluating performance, completing employee reviews, and building leadership bench strength. - Collaborate with peer leaders, support functions, and senior leadership to develop plans and navigate barriers to achieve business objectives. - Utilize knowledge and expertise to define roles, priorities, and success criteria for your salaried leaders and their teams. - Continuously monitor and optimize department performance for efficiency using key performance indicators. - What is noted above is not an all-inclusive list, but more an overview of major duties associated with this role. These duties may be modified or expanded at any time depending on business needs. What You'll Bring to Bob'sAt Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Leadership Competencies - People Leadership: Demonstrated ability to hire, manage performance, coach, and promote salaried leaders and their teams. Leads by example through Bob's Core Values. Drives engagement across multiple areas through visibility, structured communication, and recognition. - Talent Development, Appraisal, and Feedback: Experience mentoring and coaching salaried leaders to drive growth and build bench strength. Establishes the appropriate department structure and reporting lines to respond to business needs and goals. Develops Area Managers into the next generation of Operations leaders. - Hold Others Accountable: Proven track record of holding salaried leaders accountable to ensure results are high quality and meet success criteria. Delivers real-time, data-driven feedback tied to productivity, quality, and safety metrics. Owns department performance including throughput, quality, safety, and cost. - Effective Delegation: Skilled at delegating through layers of leadership and empowering Area Managers to own their areas. Ability to determine severity of tasks and escalate appropriately to senior leadership. - Execution and Results: History of driving multi-area and cross-functional projects to completion with measurable outcomes. Ability to build department plans, communicate requirements across a leadership team, and navigate shifting priorities. Delivers daily, weekly, monthly, and quarterly operational targets (UPH, SLA, Cost, Quality) at the department level.