Customer Engagement Consultant

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Our Global Delivery team partners closely with TransUnion's strategic and high-value customers to understand their business needs and support successful delivery of solutions such as prescreen, analysis, and portfolio review services. The team works cross-functionally with Sales and other internal partners to translate customer requirements into effective solutions while supporting some of TransUnion's key revenue-generating products and customers. This role reports directly to a Senior Manager within the Customer Engagement division.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities 1. Experience translating business, technical, and functional requirements and collaborating with technical teams to support customer and business needs. 2. Demonstrated experience managing multiple assignments, prioritizing workloads, and meeting expectations in a fast-paced environment. 3. Familiarity with data capture, data management, or related data-processing activities. 4. Strong customer-facing experience and the ability to communicate effectively with both technical and nontechnical audiences. Required Knowledge and Experiences 1. A bachelor's degree or equivalent relevant work experience, preferably within the financial services industry. 2. Excellent communication and interpersonal skills, including the ability to explain technical concepts in clear, nontechnical language. 3. Experience working with internal and external customers and collaborating effectively with technical partners. 4. Strong problem-solving and decision-making skills, with the ability to work independently and manage competing priorities in a fast-paced, frequently changing environment. 5. Experience working with data, with strong organizational skills and attention to detail. Required Technical Skills 1. Working knowledge of ETL, or Extract, Transform, and Load, concepts and processes. 2. Experience capturing, reviewing, organizing, and working with data. 3. Ability to understand technical requirements and translate them into clear, actionable information. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: 1. Experience in credit reporting, financial services, or direct marketing industry. 2. Familiarity with data-processing and ETL workflows. 3. Strong attention to detail and organizational skills. 4. Ability to adapt and work effectively in a fast-paced environment. Benefits that support every part of your life: At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one. For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable. For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage. For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return. For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently. For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected] . Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position. Pay Scale Information: The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in T