Behavioral Health Counselor II

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Responsible for overseeing the day-to-day operations of behavioral health programs by supervising clinical and administrative staff, ensuring high-quality care for patients, and maintaining compliance with regulatory and accreditation standards.

Does this position require Patient Care? Yes

Essential Functions -Oversee and provide guidance to behavioral health professionals, including counselors, therapists, and administrative staff. Conduct regular performance evaluations, offer support, and ensure staff adherence to clinical best practices and organizational policies.

-Ensure the smooth operation of patient care services, including intake, treatment plans, and discharge processes. Collaborate with healthcare providers, social workers, and other departments to ensure integrated care for patients.

-Develop, implement, and evaluate behavioral health programs to improve service delivery, patient outcomes, and overall program effectiveness. Identify areas for improvement and adjust services based on patient feedback and performance data.

-Ensure compliance with federal, state, and local regulations, as well as accreditation standards related to behavioral health services. Maintain documentation and reporting standards, including patient records and treatment documentation, in accordance with HIPAA and other regulatory guidelines.

-Provide guidance and support to staff handling patient crises, including those experiencing mental health emergencies. Assist in crisis management and ensure proper protocols are followed.

-Identify and provide ongoing training and professional development opportunities for staff, keeping them up to date on the latest behavioral health practices, treatments, and technologies.

-Work with community partners and external agencies to develop resources and services for patients, such as housing, substance abuse treatment, and vocational programs.

-Collect and analyze patient care and program data to assess service delivery and make data-driven decisions. Prepare reports on patient outcomes, service utilization, and compliance for senior leadership.

Qualifications

Education Bachelor's Degree Social Work required or Bachelor's Degree Related Field of Study required and Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials Social Worker [Licensed Independent Clinical Social Worker - LICSW - MA] - required

Experience Experience in a behavioral health or clinical environment 3-5 years required and Experience in a supervisory or leadership role 1-2 years preferred

Knowledge, Skills and Abilities

• Demonstrated experience in program development, staff management, and budget oversight.
• Strong knowledge of behavioral health treatment modalities, regulatory requirements, and quality assurance practices.
• Excellent leadership, communication, and interpersonal skills, with the ability to work collaboratively across departments.
• Experience working in a healthcare facility or hospital setting.

Additional Job Details (if applicable)

Physical Requirements• Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

• Carrying Frequently (34-66%) 20lbs - 35lbs

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Rarely (Less than 2%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Rarely (Less than 2%)

• Reaching Frequently (34-66%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1 Dove Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range $82,430.40 - $119,849.60/Annual

Grade 8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.