Help Desk Technician
Capital Region BOCES Center and Technical School
Plattsburgh, NYJobSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
Watch jobs like this. New roles like this one near Plattsburgh, NY, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Help Desk Technician receives technical support requests through phone, email, a ticket system, and in person. The role resolves routine computer hardware and software issues, installs and configures computers and software, and assists users with equipment and applications. The technician also supports departments with specialized software, coordinates with vendors when needed, and maintains service records and documentation.
Skills & qualifications
Skills
Full job description
RESPONSIBILITIES: Receives technical assistance/support requests via telephone, e-mail, computerized ticket system and in person for the support services provided by the assigned team. Reviews and resolves computer software and hardware problems of users. Logs requests for technical support into a computer, forwards requests as necessary. Troubleshoots routine and standard personal computer problems, and provides prescribed technical assistance if applicable. Answers telephones and direct calls as necessary. Travels between user-specific locations, as needed. Installs personal computers and peripheral equipment as necessary. Installs/re-installs personal computer operation systems as necessary. Sets up personal computer operating systems, third party software, and data/Internet/Intranet access for user-specific needs. Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software. Maintains computerized files regarding the use of the divisions services by other departments and sends billing statements to those departments. Meets with departments to provide technical assistance regarding departmental-specific software, and acts as a liaison between the department and the vendor/manufacturer of the third-party software in cases of vendor required support and defective software/hardware. Maintains support documentation, files and records, as necessary. Performs related duties, as required. Working knowledge of personal computers and the peripheral equipment. Working knowledge of modern office equipment and terminology. Working knowledge of modern information services terminology. Working knowledge of business English. Skill in the use of a personal computer keyboard. Ability to communicate technical information both verbally and in writing. Ability to use a personal computer. Ability to convey prescribed technical procedures via the telephone. Ability to follow oral and written instructions. Ability to establish and maintain effective working relationships.
Similar jobs, posted recently
Open roles like this one, listed in the last 30 days.
Pharmacy TechnicianCVS Health · Plattsburgh, NY · $18–28/hrPosted 6 days agoPosted 6 days ago
Nail TechnicianLife Time Fitness · Burlington, VTPosted 2w agoPosted 2w ago
Facilities TechnicianNorsk Titanium US Inc. · Plattsburgh, NY
Endoscopy Technician - EndoscopyUniversity of Vermont Health · Plattsburgh, NY · $27.61–40.03/hr
You've read the whole posting — now see how you match it.