Senior Product Manager, Financial Documents and Ticketing

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is on a journey to become a world‑class retailer—consistently offering, selling, and servicing high‑quality, personalized products in customers’ channels of choice. Within Enterprise Solutions (ES), this Product Manager leads the vision and execution of an enabler roadmap, guiding IT development that aligns with and supports Delta’s Enterprise priorities.

This role will support Delta's financial documents and ticketing processes, which allow Delta to fulfill, service, and properly account for its products. This Product Manager partners across the business and technology teams to deliver outcomes that balance speed‑to‑market with long‑term flexibility, while always creating value for Delta.

KEY RESPONSIBILITIES

• Serve asproduct manager for Agile development teams, providing clear outcomes andbacklog priorities.

• Translateproduct vision into actionable, testable technical requirements and acceptancecriteria.

• Build andmaintain a value-based roadmap that optimizes business impact, delivery timing,and complexity.

• Ensuresolutions fit within the broader enterprise ecosystem, with sound upstream anddownstream integration.

• Collaborateacross Agile teams to identify and manage dependencies.

• Guidedelivery to leverage appropriate backend capabilities and achieve intendedbusiness outcomes.

• Work crossdivisionally with internal partners and third-party consumers to meetend-to-end needs.

What you need to succeed (minimum qualifications)

• BA/BS oradvanced degree in a process/project discipline (e.g., Business Administration,Industrial Engineering).

• 5 to 7years of demonstrated Product Ownership/ Product Management experience; themost compelling candidates will have experience in airline retail technology,or closely related industries.

• Projectmanagement skills combining business acumen and technical fluency.

• Able toclearly understand and communicate a business problem, its impact to customers,and why it is important.

• Road-mapping& prioritization ability: connecting outcomes to OKRs/KPIs; value/efforttrade‑offs; dependencyorchestration across squads. Backlog management: high-qualityepics/features/stories, crisp acceptance criteria, and outcome-based definitionof done.

• Stakeholdermanagement: align diverse partners, synthesize input into decisions, andcommunicate changes clearly

• Provenability to manage multiple initiatives with limited supervision in a fast-pacedenvironment.

• Resultsorientation with strong prioritization across competing interests.

• Data-drivendecision-making: quantify problems, evaluate trade-offs, and propose solutions.

• Comfortablewith navigating through ambiguity to solve challenging problems.

• Timely,accurate, and effective communication skills.

• Demonstratesinclusion of diverse people, thinking, and styles.

• Consistentlyprioritizes safety and security of self, others, and personal data.

• Is at least 18 years of age and has authorization to work inthe United States.

• Possesses a high school diploma, GED, or high schoolequivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self,others, and personal data.

What will give you a competitive edge (preferred qualifications)

• Systemsthinking: understands APIs, data flows, upstream/downstream impacts, and non‑functional needs (reliability,security, scalability).

• Dataliteracy: comfortable querying or partnering for data (SQL basics a plus),building dashboards, and telling a story with metrics.

• Familiaritywith airline commercial data/systems (e.g., PNR, Order, Booking, Ticketing)and/or Revenue Management theory.

• Experiencein one or more domains: Reservations, Airport Customer Service, eCommerce,Revenue Management, Sales, or IT.

• Prior Agileexperience as a Product Manager or Product Owner.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here