Manager Configuration Center of

JOB REQUIREMENTS: Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica's Manager, Configuration Center of Excellence (COE), leads a team of Business Analysts and Quality Auditors that support configuration delivery across the organization. The COE provides audit oversight, claims impact analysis, process improvement, requirements management, training, documentation, reporting, and operational support to configuration teams. This role is responsible for establishing and advancing the COE's strategy, governance framework, operating standards, and best practices. The Manager partners closely with Configuration Delivery, Configuration Architecture, Product Design, Information Technology, Claims, Internal Audit, Operations Training and Readiness, and other business stakeholders to improve configuration quality, reduce operational risk, increase visibility, and support scalable delivery processes. Initially, this leader will focus on clarifying responsibilities across the Business Analyst and Quality Auditor functions, improving work assignment and visibility, and preparing the COE to support additional configuration teams. The role will also identify opportunities to strengthen quality controls, improve operational efficiency, and expand the value delivered by the COE. Performs other duties as assigned. Key Accountabilities Configuration Quality, Auditing, and Governance (25%) Establish and maintain configuration quality standards, audit frameworks, and governance processes Oversee production, operational, service, and ad hoc configuration audits Develop audit methodologies, quality controls, documentation standards, and reporting processes Monitor completed configuration work to identify errors, trends, risks, and opportunities for improvement Communicate audit findings and recommendations to Configuration Delivery leadership Partner with Business Analysts and operational teams to address recurring process issues Support corporate audit activities, including regulatory, compliance, and internal audit reviews Maintain centralized audit documentation, findings, and historical reporting Ensure adherence to configuration standards, internal controls, and regulatory requirements Operational Excellence, Process... For full info follow application link. Equal Opportunity Employer including Veterans and Disabled Individuals ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FF2137CD148F4722