Bilingual Collector

Description We are looking for a Bilingual Collector to support collection activities for a credit union in Austin, Texas. This is a Contract position focused on helping members address past-due loan balances while protecting the organization’s financial interests through timely follow-up and accurate account handling. The ideal candidate brings strong communication skills in English and Spanish, sound judgment, and the ability to manage sensitive financial matters with professionalism and care.

Responsibilities:

• Manage daily outreach for delinquent and past-due loan accounts, maintaining regular follow-up and documenting all collection activity thoroughly.

• Communicate with members in English and Spanish to explain payment obligations, discuss resolution options, and encourage healthy credit management.

• Review account records to identify posting discrepancies, support corrections when needed, and obtain credit information as part of the collection process.

• Prepare and process documentation related to loan extensions, refinancing within collections, and other account actions requiring accurate recordkeeping.

• Send written notices regarding overdue payments and handle towing-related notifications in accordance with established procedures.

• Escalate complex or high-risk accounts to senior collections leadership and collaborate on appropriate next steps for resolution.

• Organize loan files for imaging or scanning, assist with incoming and outgoing mail, and provide general clerical support to the department.

• Complete assigned training and maintain working knowledge of collateral protection insurance and other compliance-related collection practices. Requirements • Bilingual fluency in Spanish and English is required.

• At least six months of experience working in a bank, credit union, or similar financial services environment.

• High school diploma or equivalent required.

• Ability to communicate clearly and professionally with members about sensitive financial situations.

• Strong attention to detail with the ability to maintain accurate documentation and organized records.

• Proven discretion when handling confidential financial information.

• Ability to prioritize tasks and work effectively in a fast-paced operational setting.

• Familiarity with loan administration, loan origination, mortgage processing, mortgage lending, or mortgage closing is beneficial.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .