Change Management Manager-Financial Services Facility Construction Program

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

About the Role

Turner & Townsend is seeking an experienced Change Management Manager to support the successful delivery of organizational transformation initiatives across our financial services client's facility construction programs and projects. The successful candidate will lead the development and execution of change management strategies that drive stakeholder engagement, business readiness, user adoption, and sustainable outcomes.

The ideal candidate will possess strong experience in commercial construction project management, organizational change management, business transformation, stakeholder engagement, communications, and adoption planning. This role requires close collaboration with project teams, business leaders, and key stakeholders to ensure the people side of change is effectively managed and aligned with project objectives.

As a key member of the Program Management Office, the Change Management Manager will help navigate delivery partner integration, ensure workstream cohesion, and achieve business objectives while promoting Turner & Townsend's values, methodologies, and commitment to delivering better outcomes.

What you'll do

Lead the development and execution of change management strategies, plans, and initiatives to support organizational transformation across multiple workstreams.

Engage and influence executive sponsors, project teams, and stakeholders to build alignment and drive successful change outcomes.

Conduct stakeholder assessments, change impact assessments, organizational readiness evaluations, and adoption planning activities.

Bring retail and corporate banking construction industry insight and best practices to shape the transformation agenda and ensure a consistent and repeatable change management approach is embedded across multiple service providers.

Develop and implement communication, engagement, and business readiness strategies to support project objectives.

Partner with leadership teams to identify change risks, opportunities, and mitigation strategies.

Design and deliver change management materials, presentations, workshops, and stakeholder engagement activities.

Monitor adoption, readiness, and benefits realization metrics to measure the effectiveness of change initiatives.

Support business process improvements and transformation initiatives through analysis and continuous improvement activities.

Facilitate workshops, focus groups, training sessions, and stakeholder meetings to drive awareness and engagement.

Collaborate with communications, training, project management, and business teams to ensure an integrated delivery approach.

Develop and maintain stakeholder management plans, communication plans, and change roadmaps.

Support user acceptance testing, operational readiness, and transition activities for new processes, systems, and technologies.

Manage multiple change initiatives simultaneously while ensuring alignment with project schedules and business priorities.

Prepare executive-level reporting, dashboards, and change performance updates for key stakeholders.

Promote knowledge sharing, lessons learned, and continuous improvement across programs and projects.

Qualifications

What You'll Need

• Bachelor's degree in Business, Organizational Development, Communications, Project Management, or a related field.

• 7+ years of experience in organizational change management, business transformation, program management, or related disciplines.

• Experience with construction project management programs. Experience with financial services client facility construction desired.

• Proven experience supporting large-scale transformation, technology implementation, or business process improvement initiatives.

• Experience conducting stakeholder analysis, change impact assessments, readiness assessments, and adoption planning.

• Experience developing executive communications, training materials, and engagement strategies.

• Demonstrated ability to influence stakeholders at all organizational levels.

• Strong analytical, problem-solving, and organizational skills.

• Prosci Change Management Certification, PMP, or equivalent certification preferred.

Additional Information

*SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

On-site presence and requirements may change depending on our client's needs

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.