Senior Technical Support Engineers

TO APPLY, ALL APPLICANTS MUST SUBMIT RESUME TO HTTPS://WWW.JOBPOSTINGTODAY.COM/ AND REFERENCE ID#69716. Worksite: 350 Hudson Street, Floor 9, New York, NY 10014. Job Description: Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Provide support for internal and external customers. Manage work requests that describe issues, software bugs or customer problems and taking ownership of issues through to resolution. Document and track software and application defects using a bug tracking system and report defects to software or web developers. Develop diagnostic and corrective SQL scripts to resolve customer problems or identify existing scripts or patches that must be applied. Distinguish between application database, operating system, network, and hardware problems and taking responsibility through to resolution. Reproduce technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clients. Debug applications and log any newly identified resolution. Maintain records and databases of known defects to support ongoing issue resolution and analysis. Participate in weekend on-call rotation for important issues escalation. Participate in software design reviews to provide input on functional requirements, operational characteristics, and system implementation readiness. Present complex technical information to non-technical audiences. Increase subject matter knowledge on Medidata products. Telecommuting permitted up to 2 days a week according to company policy. Job Requirements: Bachelors or foreign equivalent degree in Computer Science, Information Systems or in related field and 3 years of experience in the job offered or in a computer-related occupation. Special Requirements: Position requires 3 years of experience in each of the following skills:1. Providing technical support for web applications and creating/updating technical support documentation.2. Utilizing SQL for database queries, diagnostics, and corrective scripts in MySQL, PostgreSQL, and MSSQL to support customer and product issues.3. Analyzing and debugging code in Java, Ruby, and HTML.4. Testing REST APIs (e.g. Postman) and utilizing tool with Fiddler to inspect HTTPS traffic and capture the abnormal requests/responses to improve customer experience.5. Using application debugging tools such as Microsoft Visual Studio, Xcode, and IntelliJ IDEA.6. Working within a regulated environment and using code repositories like GitHub and GitLab.7. Utilizing enterprise ticketing systems with Zendesk and ServiceNow.Employment and background checks may be required.