Patient Registrar Second

JOB REQUIREMENTS: OVERVIEW Mercyhealth is seeking Patient Registrars to join our fast-paced hospital teams, providing a welcoming first point of contact for patients while ensuring accurate registration, insurance verification, and financial responsibility collection. No prior healthcare experience is required-successful candidates should be comfortable with technology, typing, and working in a sometimes high-pressure environment. This role includes exposure to the Emergency Department and requires weekend and holiday rotations. Schedule: 32 hours per week Shift: Second Shift Hours ESSENTIAL DUTIES AND RESPONSIBILITIES Engages in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provide helpful assistance in anticipating and responding to the needs of our patients, visitors and customers and staying calm under pressure to deal effectively with difficult people. Participates in team building activities, continuous quality improvement activities and educational experiences in support of departmental or Mercyhealth initiatives. Provides shadowing and training to new partners. Uses good judgment in highly emotional and demanding situations. Arrives patient to the ER and Urgent Care. ISigns in or checking in hospital outpatient visits. Identifies patients in need of immediate care by visual assessment at time of registration, prioritizes patient registration by severity of complaint, and monitors waiting area for changing patient conditions and alerts triage RN to the need to re-evaluate patients. Admits all surgical and direct admit patients. Schedules and checks in hospital outpatient lab patients. Identifies and selects patients using department required patient identifiers to select correct electronic medical record. Thus, reducing the chance for privacy, medical or duplicate medical record errors. Enters patient's complaints/symptoms and them in the appropriate order based on severity of symptoms. Also completing all other required arrival information with the electronic medical record. Generates patient arm band, face sheet, and patient labels. Verifies information before quickly applying patient armband during traumas or other chaotic situations. Gathers and enters into EPIC all necessary demographic, guarantors, and billing information from patients/family. Obtains necessary signatures and documents for inpatient and outpatient registrations. Verifies patient insurance information and updates insurance information as appropriate. Identifies patients in the ER that have an out of network insurance and provides this information to the appropriate ED partners. Completes our out of network paperwork and adds an account note documenting conversation with staff and that paperwork was... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D200316AA86D48C4