Service Desk Specialist

Description

SAIC is seeking a  Service Desk Specialist  to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the  MAJESTIC Joint Program Office (JPO) Team . In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.

The ideal candidate will bring expertise in  Windows Server ,  Red Hat Enterprise Linux (RHEL) , virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at  Springfield, VA.

Key Responsibilities:

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity.

• Identify technical issue type and elevate/route to appropriate internal team as appropriate.

• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems.

• Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance.

• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs).

• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.

• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime.

Qualifications

Required Qualifications:

Education:

• Associates Degree

Certifications (CWF Requirements):

• Candidates must satisfy Cybersecurity Workforce Framework (CWF)  ID 451 (System Administrator – Intermediate Level)  requirements, as outlined by Navy COOL (https://www.cool.osd.mil/usn/cswf/index.html?CWFModel) . This requirement can be met by possessing one or more of the following qualifying certifications:

• CompTIA Cloud+ CompTIA Security+ GIAC Global Industrial Cyber Security Professional (GICSP)

• GIAC Security Essentials Certification (GSEC)

• Systems Security Certified Practitioner (SSCP)

OR This requirement can be met through:

• A  Bachelor’s Degree  in Cybersecurity, Computer Science, IT, or a related field.

Experience:

• 1-3 years  of professional experience managing and supporting enterprise-level IT environments.

Technical Skills:

• Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting.

• Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration.

• Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals.

• General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting.

• Basic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes.

• Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies.

Clearance Requirement:

• Active  TS/SCI  clearance with the ability to obtain and maintain a  TS/SCI with Poly .

• Candidate must be a US Citizen

Work Environment and Notes:

• On-Site Work:  All work must be conducted  on-site  in Springfield, VA.

• Travel: up to 25% to CONUS/OCONUS locations

• Program Scope:  Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers.

• Subcontractor Role:  Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2618434

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability