Oak Street Health Welcome Coordinator

Employer: CVS Health / Oak Street Health Job Title: Welcome Coordinator Job ID: R1065898 Employment Type: Full-Time Department: Clinical Support Work Setting: On-Site Work Location: Oak Street Health -- Rosedale Park 18610 Fenkell Street Detroit, MI 48223 O*NET Code: 43-6013.00 -- Medical Secretaries and Administrative Assistants Pay Range: $17.00--$31.30 per hour Actual pay may vary based on experience, education, geographic location, and other relevant factors. The position may also be eligible for a CVS Health bonus, commission, or short-term incentive program. Hours of Work: 40 hours per week Full-time Exact daily start and end times are not listed in the posting. Schedule may vary based on clinic operations and patient needs. ### Position Summary Oak Street Health is seeking a Welcome Coordinator to provide front-desk, patient-service, and administrative support at its Rosedale Park center in Detroit. The Welcome Coordinator serves as a primary point of contact for patients and visitors and helps ensure smooth daily clinic operations. Responsibilities include greeting patients, completing check-in, scheduling appointments, answering phones, collecting co-pays, updating electronic medical records, and managing administrative communications. ### Essential Duties and Responsibilities - Welcome patients and visitors in a friendly and professional manner. - Assist patients with check-in and required forms. - Collect patient co-pays. - Update patient demographic and contact information in the electronic medical record system. - Schedule and reschedule patient appointments. - Answer incoming phone calls. - Take and route messages. - Conduct outbound calls as directed. - Manage electronic faxes. - Distribute mail and other administrative materials. - Maintain an organized front desk and reception area. - Maintain cleanliness of the Welcome and Community Room areas. - Assist patients and guests with questions and general information. - Support clinic staff with administrative tasks. - Protect patient confidentiality. - Provide high-touch customer service to older adult patients. - Occasionally float to other Oak Street Health centers within the region when needed. - Perform other duties as assigned. ### Required Qualifications - Strong computer skills. - Basic knowledge of Google Suite. - Professional telephone etiquette. - Strong communication skills. - Ability to provide friendly and professional customer service. - Ability to work in a fast-paced healthcare setting. - Flexible and positive attitude. - High level of integrity. - Welcoming and patient-focused approach. - U.S. work authorization. Fluency in Spanish, Polish, Russian, or other languages spoken within the communities served may be required depending on location and patient population. ### Preferred Qualifications - Previous customer service experience strongly preferred. - Some college education preferred. - Previous healthcare, medical office, front desk, or patient-service experience is helpful. ### Skills and Competencies Successful candidates should demonstrate: Patient service Medical offic