Deputy Director

JOB REQUIREMENTS: Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job Description Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units Implement and provide change management when changes to policy / procedure occur Manages communication and coordination of case management, enrollment and customer service Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance Participate or lead outreach activities Oversee timely and accurate reporting of operations metrics for Project Director Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers Build business process expertise within the team and develop best practices Coordinates service delivery for Refuge Cash Assistance program (if required) Compiles information and data for completion of quarterly reports Effectively collaborate with departments for program development and information dissemination Provide leadership, support, and guidance to staff, partners and operations across all Company Regions Other duties as assignedQualifications Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team Must be process-driven, analytical, and solution-focused Must be a team player and model LEGACY Principles Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service... For full info follow application link. Equus is an Equal Opportunity Employer. Equus and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist. Please contact us for accommodation assistance. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/83D380E978CE4B1E