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Veterans Benefits Advisor 1 (NY HELPS) - VID 227597

New York State Civil Service

Bath, NYFull-time$70–89K/yrSeen 6 days agoSeen in employer's feed 6 days ago

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At a glance

Compensation
$70–89K/yr
Location
Bath, NY
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Veterans Affairs Agent AccreditationValid New York Driver's License Or Transportation Capacity

Job overview

The Veterans Benefits Advisor assists and advocates for veterans, service members, their families, and survivors regarding federal and state benefits. The role includes helping prepare and process claims, coordinating with agencies, sharing information, conducting outreach, and managing a client-facing facility. The position requires three years of qualifying experience, qualifying military service or an eligible state-service transfer path, and a valid New York State driver’s license or equivalent transportation capacity.

Skills & qualifications

RequiredNice to have

Skills

Veterans Benefits CounselingClaims ProcessingAgency LiaisonCommunity OutreachFacility ManagementOutlook CalendarCase Management System

Qualifications

Two Years Active Military DutyHonorable Discharge or Restoration of HonorThree Years Qualifying ExperienceCollege Credits or ExperienceGrade 16 Service or Qualifying ExperienceDD-214Valid New York Driver's License or Transportation CapacityVeterans Affairs Agent Accreditation

Full job description

NY HELPS Yes

55-b/c Eligible Yes

Agency Veterans' Services, Department of

Title Veterans Benefits Advisor 1 (NY HELPS) - VID 227597

Occupational Category Other Professional Careers

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $69964 to $88970 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Internship No

Jurisdictional Class Non-competitive Class

Travel Percentage 30%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Steuben

Street Address 76 Veterans Ave, Bldg. 38

City Bath

State NY

Zip Code 14810

Duties Description Duties include, but may not be limited to: • Assist, advise, and advocate for veterans, members of the armed services and their families, and survivors regarding federal and state veterans’ benefits.• Assist in the preparation and processing of claims.• Maintain liaison with public and private agencies which provide benefits for veterans.• Disseminate information to veterans’ organizations and throughout the local community.• Initiate and participate in outreach activities.• Manage a local Department of Veterans’ Services client facing facility.• Utilize your “outlook” calendar for all daily activities and appointments. All client appointments and work-related activity should be accounted for on the “outlook” calendar. Access shall be given to your direct supervisor.• All the Department’s clients will be entered into the electronic Case Management system. Any activity related to a client shall be promptly entered into this system.• Accreditation by the Department of Veterans’ Affairs, through the NYS Department of Veterans’ Services’, as an “Agent” pursuant to Section 38 CFR 14.629 is necessary for continued employment.• Other duties as directed.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:Required Service:Two years of active military duty in the Armed Forces of the United States and an honorable discharge or under conditions in the NYS Restoration of Honor Act.Required Experience:Three years of experience in employment counseling, military career counseling, military recruiting, guidance counseling, employment interviewing, personnel administration, teaching, labor relations; or as a Veterans’ Organization Service Officer; or in a governmental position responsible for: the explanation of benefit program and entitlement criteria to veterans and/or their families; the analysis of claims for veteran benefits; the preparation of rating decisions; and/or the direction and conduct of post-decisional hearings and processes appeals for veterans and/or their families.Substitutions:College credits may be substituted for up to two years for the required experience at the rate of 30 semester credit hours equaling one year of experience.ORCurrent New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 16 or above and eligible for transfer under Section 70.1 of the Civil Service Law.*All candidates MUST submit a copy of their DD-214 when applying to be considered for this positionNOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments • Travel may be required (approximately 30%), including during evening and weekends, depending on mission and assignment. • Possession and maintenance of a valid Driver’s License issued by the NYS Department of Motor Vehicle is required or otherwise demonstrate the capacity to meet the transportation needs of the job. *There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.The NYS Department of Veterans Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants for all communities to apply. NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/JY

Telephone 518-473-5282

Fax 518-486-1631

Email Address [email protected]

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter to [email protected] detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.

How this job compares

Set against the 2,021 open Counselor jobs on Olive Jobs, counted October 30, 2026.

Pay
  • This posting$70–89K/yr
  • New York median$55–66K/yr131 salary ranges
  • US median$62–80K/yr689 salary ranges

This range's midpoint, $79K, is 27% above the New York median midpoint ($62K) — in the top quarter of Counselor salary ranges in New York.

Openings
Olive Jobs lists 430 open Counselor jobs in New York and 2,021 across the US. 11% of them nationwide are listed as remote or flexible.
Experience
This posting asks for at least 3 years of experience; Counselor postings that state a minimum ask for 2 years at the median (780 postings).
Education
1,129 of the 2,021 open Counselor jobs (56%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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