Training Specialist

Position Summary The Small Business Center Training Specialist is responsible for the training, development, and onboarding of employees within the center, ensuring team members are equipped with the knowledge, skills, and tools needed to succeed in their roles. This position delivers process, customer service, workflow, and technology training through customized learning programs, instructor-led sessions, and virtual training platforms. The Small Business Center Training Specialist partners closely with leadership, carriers, vendors, recruiting, and key stakeholders to coordinate training schedules, support system enhancements, and drive continuous improvement. This role plays a critical part in maintaining training effectiveness, supporting operational excellence, and ensuring a seamless onboarding and development experience for center colleagues. ** ** Primary Responsibilities Facilitate engaging and effective training sessions aligned with organizational goals, strategic initiatives, and operational priorities Deliver process, workflow, customer service, and technology training through instructor-led, on-demand, onsite, and live virtual sessions Develop, enhance, and maintain training materials, e-learning tools, job aids, and training programs to improve learning effectiveness and operational efficiency Create and continuously improve quick reference guides, standard operating procedures (SOPs), and process documentation to support employee success Collaborate with leadership and key stakeholders to establish training schedules, provide progress updates, gather feedback, and ensure successful training outcomes Serve as a subject matter expert (SME) and training support resource during software upgrades, system enhancements, and new technology integrations, including participation in user acceptance testing (UAT) Maintain visibility into current and upcoming training initiatives to ensure alignment across departments and proactive planning Coordinate with carriers and vendors to schedule and facilitate training sessions related to new systems, tools, and carrier platforms Provide weekly progress reports, training updates, and needs assessments to the Process Governance team and leadership Promote a culture of continuous improvement by identifying training gaps, collecting feedback, and recommending enhancements to process