Specialty Services Client Advisor

Job Title: Specialty Services Client Advisor Location: Remote (Ohio) Duration: Contract - 4 months Pay Range: $44.82/hr (W2) Job ID: 410087 Work Hours: Central Time About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Specialty Services Client Advisor to join our team as a temporary contractor. The role will support operational and client service activities for the Specialty Services team with timely, accurate, and well-documented execution in a fast-paced environment. The ideal candidate will demonstrate strong attention to detail, professional communication, and adherence to established procedures. Responsibilities: * Acknowledge and organize incoming requests in a timely and professional manner. * Track, document, and follow up on assigned work items. * Support accurate data entry, file maintenance, reporting, and spreadsheet updates. * Use Microsoft Outlook, Word, Excel, and other Microsoft tools to complete daily tasks. * Communicate clearly with internal partners and team members regarding status, questions, or missing information. * Engage in limited client contact as needed to gather information, provide status updates, or support issue resolution under team guidance. * Follow established procedures, controls, and documentation standards. * Escalate unclear requests, discrepancies, or potential issues to the appropriate team member or leader. * Maintain confidentiality and handle information with professionalism and care. Required Skills & Qualifications: * Proficiency with Microsoft Outlook, Word, and Excel. * Strong attention to detail with the ability to review information for accuracy and completeness. * Effective written and verbal communication skills. * Ability to follow step-by-step procedures and seek clarification when needed. * Strong organizational skills with the ability to manage multiple tasks or priorities. * Dependable and able to meet deadlines in a production-focused environment. * Comfort working with confidential or sensitive information. * Ability to work independently while staying aligned with team expectations. Preferred Skills: * Experience in banking, treasury management, commercial payments, operations, or client service. * Experience with shared mailboxes, service requests, case management tools, or workflow tracking systems. * Background in documentation review or quality checks. * Ability to identify process gaps, recurring issues, or efficiency opportunities. * Comfort supporting high-volume or time-sensitive work. Success Factors: * Consistently accurate and complete work output. * Clear and timely communication with the Specialty Services team and internal partners. * Strong organization and reliable follow-up on pending items.