Operations Processor

Description

We are looking for a detail-focused Operations Specialist to join a banking operations team in Wilmington, Delaware. This Long-term Contract position supports deposit operations by managing exception-related items, processing documentation, and helping ensure operational records are accurate and complete. The role is well suited for someone who works carefully in a structured environment, is comfortable handling repetitive tasks, and can keep multiple workflows moving efficiently.

Responsibilities:

• Manage exception cases within deposit operations, ensuring each item is reviewed, updated, and advanced through the appropriate processing steps.

• Process paper-based and manual documents with a high degree of accuracy, confirming records are complete and properly stored.

• Maintain organized operational files and tracking materials to support audit readiness, compliance needs, and day-to-day processing.

• Coordinate the progress of claims, decisions, and related exception items from initial intake through final completion.

• Review items nearing completion to verify timely resolution, proper documentation, and adherence to internal procedures.

• Use Microsoft Excel and other Office tools to update logs, monitor workflow activity, and prepare routine status information.

• Work with internal business partners to resolve discrepancies, obtain missing details, and keep operational activity moving without unnecessary delays.

• Escalate issues such as incomplete information, aging items, or processing bottlenecks when further review or intervention is needed.

• Provide administrative and back-office support for a banking operations function while following established service and control standards.

Requirements • At least 3 years of experience in banking operations, deposit operations, or a comparable financial services environment.

• Demonstrated ability to work accurately with high-volume paperwork and manual processing tasks.

• Strong organizational skills with the ability to maintain orderly records and documentation.

• Proficiency with Microsoft Office applications, including Excel for tracking and reporting purposes.

• Ability to manage multiple work items within a structured, process-driven operations setting.

• Effective communication skills and the ability to collaborate productively with internal teams.

• Experience with exception handling, claims support, account resolution, or other back-office banking activities is preferred.

• Familiarity with operational risk awareness and financial processing environments is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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