Bank Business Process Consultant Senior

San Antonio Home Office II/III

Phoenix Campus (Main)

Tampa Campus

Charlotte, NC - CENTS

Colorado Springs Campus

Plano Legacy

Tampa Crosstown

Full time

R0121349

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Bank Business Process Consultant Senior you will apply advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collect and consolidate demand and identifies opportunities, within the Bank. Execute and oversee the development of business process related solutions for internal clients and members. Evaluate processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank utilizing Agile best practices.

What you'll do:

• Engage with key stakeholders to implement sustainable strategic solutions.

• Develop business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.

• Lead planning and execution efforts and coordinates activities for highly complex projects.

• Apply a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies, including Agile principles, and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provide consultation to influence and ensure process is designed to address risk across all activities.

• Review and develop communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.

• Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilize data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• Experience leveraging data-driven reporting and automation to identify and implement strategic process enhancements, driving operational efficiency and organizational effectiveness.

• Minimum of 4 years of experience in financial services, project/program management, risk, compliance, audit, or operations.

• Integrative critical thinking skills, basic risk management knowledge, good organizational, communication and influencing skills.

• Demonstrated experience performing analytic and through assessments to form defensible conclusions.

• Possess a commanding presence and the ability to effectively communicate, influence, and build rapport with diverse internal and external stakeholders at all levels of organization.

• Proven ability to cultivate a cohesive team environment through strong interpersonal skills, manage conflict calmly under pressure, and thrive in a demanding, high-volume environment.

• Demonstrated flexibility and prioritization skills to adapt to evolving internal and external demands effectively.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) with a foundational understanding of Artificial Intelligence principles and applications to enhance efficiency and data analysis.

What sets you apart:

• Experience in both a risk related and operational role in financial services.

• Sound knowledge of consumer protection regulations, including Regulation Z, Regulation B, Regulation E, FCRA, SCRA, UDAAP, and other applicable banking laws and regulations.

• Project management experience or experience supporting complex, cross-functional initiatives.

• Strong analytical, problem-solving, organizational, and written communication skills.

• Demonstrated experience writing executive level summaries and risk assessments.

Compensation range: The salary range for this position is: $103,450 - $197,730 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.