
Floor Care Advisor
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Job overview
Cloud Cleaning is hiring a Floor Care Advisor for the White Oak area. The role combines hands-on cleaning with consultative sales, including educating homeowners and businesses about floor and surface care. The advisor conducts client consultations, recommends services, performs cleaning on flooring and upholstery, and communicates with clients and dispatch. The position also includes on-call needs such as floods, emergencies, evenings, or weekends.
Skills & qualifications
Skills
Benefits
Full job description
Hiring for Floor Care Advisor -- White Oak Area Ease Carpet Cleaning is looking for a customer-focused Floor Care Advisor who enjoys being face-to-face with clients, educating them, and providing excellent service in the field. This role combines hands-on cleaning work with consultative saleshelping homeowners and businesses understand how to care for their floors and surfaces long-term. What You'll Do - Conduct onsite consultations to understand client needs and recommend appropriate services - Assist and notify the supervisor about low inventory levels or equipment needs - Proactively educate clients on post-cleaning care for their floors and surfaces - Create and present estimates and invoices using our company software - Keep daily tasks organized using our company checklists - Prepare for every job using the load list to ensure all materials and equipment are ready - Fulfill on-call needs such as floods, emergency calls, evenings, or weekends - Complete required training and stay current on best practices - Communicate with clients before and after jobs about potential trouble areas or stains - Leave gift bags and marketing materials at each job - Communicate with the company dispatch team before and after jobs, and as needed during the day - Maintain professional appearance and follow company uniform standards - Support revenue growth across all company brands - Obtain client signatures on pre-work and post-work completion forms - Perform all cleaning on all types of flooring and upholstery - Mix cleaning solutions according to specifications and safety guidelines - Ensure all equipment is returned to the van and shop after each job - Keep equipment clean, organized, and in good working condition What We're Looking For - Safe jobsite practices - Customer communication - Team collaboration - Attention to detail - Time management - Professional accountability CORE Values - Communication - Own My Role - Remain Teachable - Everybody Matters What We Offer - Bonuses based on client satisfaction - Commissions on sold services - Life, dental and vision insurance available - Long term and career growth opportunities - On the job support and training - Family-friendly company culture and company activities
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