Customer Collections Specialist

Description We are looking for a customer-focused, detail-oriented individual to join our team in Duluth, Georgia, in a contract-to-permanent opportunity. This role is ideal for someone who can balance account follow-up with strong service skills, helping customers resolve outstanding balances while preserving positive business relationships. The position supports daily accounts receivable activities and works closely with cross-functional partners to address billing questions, payment issues, and account concerns.

Responsibilities:

• Oversee a portfolio of customer accounts and communicate regularly with clients regarding overdue balances and payment status.

• Record outreach activity, payment discussions, and account changes accurately within accounting platforms and internal records.

• Collaborate with billing, accounts receivable, sales, and customer service teams to investigate and resolve account discrepancies.

• Arrange and track payment plans when appropriate, ensuring commitments are documented and followed through.

• Assist with reconciling account balances and support the proper posting and application of incoming payments.

• Identify severely past-due or higher-risk accounts and raise them to management for further review.

• Maintain organized account files and ensure supporting documentation remains current and accurate.

• Contribute to month-end accounts receivable tasks and reporting as business needs require. Requirements

• Experience with AS 400 and Excel (VLOOKUP, PivotTables, etc) highly preferred.

• At least 2 years of experience in collections, accounts receivable, or a closely related field.

• Background managing a high-volume group of customer accounts with consistent follow-up responsibilities.

• Strong verbal and written communication skills with the ability to handle challenging conversations professionally.

• Effective negotiation, problem-solving, and follow-through skills in a customer-facing environment.

• High level of accuracy, organization, and attention to detail when managing account information.

• Proficiency with Microsoft Excel and experience working in accounting or ERP systems.

• Ability to work independently while partnering effectively with internal teams across multiple functions.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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