Skycap

Skycap Requisition ID 2026-60191 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-PA-PITTSBURGH Location Name 56695 - (R) PIT WN CURBSIDE CONCIERGE Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 1000 AIRPORT BLVD Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City PITTSBURGH Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province PA Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 15231-1100 JobLocation_Header PITTSBURGH PA United States Position Type (Portal Searching) Full-Time and Part-Time Category (Portal Searching) Airport Services Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. This position does require the ability and availability to work weekends and holidays. 1. Must have the ability and availability to work weekends and holidays, open availability is preferred 2. Must be able to work outside in various weather conditions 3. Must be able to complete airline compliance training within company-given timeframe 4. Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only 5. Previous 1-2+ years of Customer Service experience is preferred - Paid Training This position is located on Airport property. The Skycap will warmly greet passengers who are arriving for a flight and will assess each passenger's travel needs. Responsibilities of all skycaps include, assisting passengers with their luggage, checking-in and issuing boarding passes, and collecting baggage fees. A Skycap's responsibilities include handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights for an airline at curbside. Skycaps will also provide general information to passengers about locations/directions and flight information; Skycaps are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. Skycaps are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment 1. Immediately and warmly greet Guests as they approach the desk. 2. Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and 3. number of bags being checked. 4. Input guest information for those who have not previously enrolled in the process. 5. Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements. 6. Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags. 7. Appropriately tag guest luggage with destination tags. 8. Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk. 9. Must possess excellent verbal and written communication skills. 10. Maintain a positive, friendly and professional manner at all times 11. Organize and stock the Skycap desk. 12. Uphold clients guest service guidelines and values. 13. Need to be able to manage payments (credit card) received from guests 14. The ability to manage simple addition. Qualifications Required Qualifications 1. Ability to work in the early morning rotation 2. At least 6 months experience in a face-to-face guest service position preferred 3. Data Entry and/or computer experience preferred 4. Ability to communicate clearly with guests and clients 5. Ability to work in outside weather conditions required 6. Knowledge of the airline or travel industry preferred 7. Must be eligible to work in the United States. 8. Must successfully pass the pre-employment ... For full info follow application link. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.