Optical Service Rep High School Diploma

Employer: Henry Ford Health Business Unit: Community Care Services / Henry Ford OptimEyes Job Title: Optical Service Representative Employment Type: Full-Time Career Area: Business, Administrative & Support Services Work Setting: On-Site / Retail Optical Work Location: Henry Ford OptimEyes Super Vision Center -- Westland 35184 Central City Parkway Westland, MI 48185 O*NET Code: 29-2081.00 -- Opticians, Dispensing Pay Range: Not publicly disclosed by Henry Ford Health for this posting. Hours of Work: Full-time. The Westland OptimEyes location operates: - Monday--Friday: 8:00 AM--7:00 PM - Saturday: 8:00 AM--5:00 PM - Sunday: Closed This position requires evening and weekend availability. Exact employee shift times may vary based on staffing and business needs. Monthly staff meetings may also occur before regular business hours. ### Position Summary Henry Ford OptimEyes is seeking an Optical Service Representative to provide customer service, patient support, appointment scheduling, and optical sales assistance in a fast-paced retail healthcare environment. The Optical Service Representative greets patients, manages phone calls, schedules appointments, maintains electronic records, processes payments, enters eyeglass and contact lens prescriptions, and assists patients with optical products and services. ### Essential Duties and Responsibilities - Greet patients and provide professional customer service. - Direct patients throughout their visit. - Answer and manage multiple phone lines. - Schedule patient appointments. - Maintain accurate electronic medical records. - Manage cash drawer and sales ledger transactions. - Educate eligible patients about Ocular Corneal Tomography services. - Enter eyeglass and contact lens prescriptions into the HFO Point of Sale system. - Interpret optical prescriptions. - Assist patients with selecting appropriate optical products and enhancements. - Coordinate prescription orders and fulfillment. - Work with pharmacies when necessary. - Arrange direct shipping of prescription products to patients. - Respond to customer questions and concerns. - Apply medical triage guidelines and escalate emergency concerns appropriately. - Assist with insurance requirements, including Medicare and Medicaid processes. - Collaborate with clinical and administrative staff. - Complete Henry Ford OptimEyes training as required. ### Required Qualifications - High school diploma or GED. - Basic math skills. - Previous retail, hospitality, or customer service experience. - Strong customer service and communication skills. - Ability to manage multiple tasks and priorities. - Strong organizational skills. - Ability to work in a fast-paced environment. - Ability to complete required Henry Ford OptimEyes training. - Ability to work evenings and weekends. ### Preferred Qualifications - Previous optical experience. - Experience working in healthcare or retail optical services. - Experience with point-of-sale systems. - Experience with insurance or Medicare/Medicaid processes. ### Skills and Competencies Successful candidates sh