Student Account Analyst

On-Site

Coral Gables, FL

Full time

R100102191

Current Employees:

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CORE JOB SUMMARY The Student Account Analyst monitors student accounts by auditing, reviewing, and processing student financial transactions to ensure compliance with federal, state, and institutional lending and debt collection requirements. The Student Account Analyst interacts with internal and external departments, third party servicers, and collection agencies to ensure functions are completed in accordance with university policy. The Student Account Analyst provides operational and technical support to all financial systems that are managed by the Office of Student Accounts. CORE JOB FUNCTIONS 1. Ensures student account balances are accurate and reviewed for resolution. 2. Analyzes and resolves inquiries for student accounts, including issues escalated to Executive Leadership. 3. Generates reports from the financial systems for audit, review, or technical support. 4. Performs audits of Student Account financial holds impacting student service. 5. Assists Director with the bad debt write off process. Analyzes account charges and balances for potential write off, per university policy adhering to annual budget guidelines. 6. Examines account balances to support to student accounts with internal and external third-party financial systems. 7. Reviews, analyzes and proposes resolutions regarding financials holds, credit bureau reporting, account settlements for student financials 8. Reviews daily, weekly, and monthly student account audit reports to ensure that financial transactions have been recorded accurately and the student financial system is working as designed. Identifies trends, interpret data, and suggest process improvements. 9. Manages accounts sent to an external Collection Agency and ensures they are maintained according to university policies and procedures. Interacts closely with third party collection agencies to assure alignment with university student receivables. Reconciles financial transactions processes on the student account. 10. Processes credit balance refunds for student accounts in ECSI timely and accurately. 11. Analyzes incoming requests from external departments to update the student financial transaction and general ledger configuration for Canelink 12. Investigates account status and follow instructions as provided by the Department of Education. Lead representative for Perkins Loans Liquidation Assignment process. 13. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s degree in relevant field required Experience: Minimum 2 years of relevant experience required Certification and Licensing: Refer to department description for applicable certification requirements Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.