Senior UX Specialist (SWY-PACS)

Kearneysville, West Virginia

Suitability/Public Trust

Hybrid schedule

Information Technology

Overview

GovCIO is seeking a Senior UX Specialist to support mission-critical software modernization programs for the U.S. Coast Guard (USCG). This position will serve as a key user experience authority, working directly with the Product Delivery division within the C5I / Software Yard. The successful candidate will help develop and document standardized processes for User Experience (UX) research, journey mapping, and requirements definition to ensure mission outcomes are at the forefront of software development. This position will be located in Kearneysville, WV and will be a hybrid position.

Responsibilities

As a Senior UX Specialist / User Experience Analyst, you will lead user experience support activities, design recommendations, requirements gathering, and cross-functional collaboration with product leadership. You will bring advanced human-centered design principles to the Product Delivery team, ensuring software solutions are empathetic and highly usable for the fleet. Key responsibilities include:

• Apply UX, CX, and digital strategy principles using human-centered design to implement robust research plans supporting enterprise application design.

• Conduct extensive user research, interview stakeholders, and build comprehensive user personas to guide agile software development teams toward user-centered solutions.

• Design, map, and document end-to-end user journey maps to identify operational pain points and translate them into actionable software requirements.

• Perform rigorous usability testing via actual or prototype systems, analyzing user feedback to refine interface layouts and workflow mechanics.

• Develop, standardize, and document formal processes for UX research, journey mapping, and requirements definition to scale design rigor across the Software Yard.

• Optimize, research, and streamline digital products to ensure universal accessibility, strictly aligning designs with Section 508 compliance and federal accessibility mandates.

• Collaborate actively with cross-functional software delivery teams, product owners, and engineers to ensure user-centric designs are executed accurately during development cycles.

• Advocate for the end-user by translating complex mission workflows into clean, intuitive, and highly functional digital interfaces.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience

• Dedicated UX design, user research, and digital strategy experience, preferably within a federal contract or enterprise software environment.

• Proven experience building user personas, conducting user interviews/surveys, and mapping complex user journeys.

• Demonstrated expertise planning and executing usability testing protocols on live software applications or high-fidelity prototypes.

• Deep understanding of human-centered design (HCD) principles and experience integrating UX workflows within Agile/Scrum development methodologies.

• Exceptional verbal and written communication skills, with experience documenting standardized design frameworks and presenting UX recommendations to product leadership.

Clearance Required: Must be able to attaing and maintain a USCG Public Trust

Preferred Skills & Experience

• Direct experience supporting U.S. Coast Guard missions, specifically within the C5I Software Yard or similar technical directorates.

• Strong working knowledge of Section 508 compliance guidelines, WCAG accessibility standards, and federal digital strategy playbooks.

• Proficiency with modern UX/UI prototyping tools (e.g., Figma, Adobe XD, Axure) and research repository platforms.

• Experience collaborating closely with backend engineers, system architects, and capability developers to balance technical feasibility with user needs.

• Familiarity with federal software pathways, military operational environments, or disconnected/low-bandwidth user interfaces.

#dl #tlm #ar #tk #nss

Posted Salary Range

USD $100,000.00 - USD $125,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.