FT Loan Operations Associate (Career-Starter)- Cleona

JOB SUMMARY The Loan Operations Associate is responsible for a wide range of duties related to loan accounts, including but not limited to account maintenance, balancing and reconciliation, dealing with customer or employee inquiries, and researching problems. Candidates for the position should be able to pay close attention to detail and have above average problem solving and accounting skills. DUTIES AND RESPONSIBILITIES 1. Respond to telephone inquiries from customers and associates pertaining to loan balances, payoffs, collateral information, etc. 2. Loan account maintenance and transactions 3. Perform daily balancing of the general ledger accounts 4. Review loan files for proper documentation and compliance 5. Prepare, review, and maintenance missing or incorrect documentation on the Loan Error Log 6. Prepare, scan and perform quality control on loan files 7. Add and remove ACH and AFT records 8. Process returned payments 9. Collection maintenance 10. Process credit disputes 11. Process charge offs 12. Process loan extensions 13. Maintenance and process vehicle titles 14. Process closed loans 15. Process low balance report 16. Process and maintain proof of collateral insurance 17. Prepare and review HMDA LAR documentation 18. Review declinations 19. Prepare Satisfaction Pieces 20. Initialize and maintain Forced Placed Insurance 21. Review and maintain Flood Insurance 22. Document and perform total loss documentation for insurance companies and customers 23. Prepare escrow accounts for payment 24. Prepare and maintain escrow analysis 25. Monitor and process PMI payments and cancellations 26. Federal Home Loan Bank (FHLB) monthly balancing 27. FHLB remittance 28. Process participation payments 29. Update and maintain dealer floor plan 30. Update and maintain adjustable rate analysis on loans 31. Process monthly credit insurance commission 32. Process credit life/disability claims 33. Process construction draws 34. Maintain tickler report 35. Must advance to Loan Operations Specialist I within 18 months of hire 36. Promote and preserve JBT's values and culture 37. Follow Bank policy and procedure to prevent fraud and financial crimes 38. Other duties as assigned SKILLS REQUIRED 1. Broad knowledge of departmental operations, policies and procedures 2. Ability to deal effectively and tactfully with customers and associates 3. Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss 4. Adequate understanding of operations in other departments and bank retail outlets 5. Understanding of Federal Regulations as they apply to loans 6. Experience with using personal computers and common business applications such as Word, Excel, and Outlook. 7. Exposure to bank core accounting systems, Jack Henry Silverlake preferred. 8. Ability to operate common business equipment such as copiers, printers, and scanners. 9. Above average problem solving and accounting skills 10. Ability to lift 25 lbs.