Life, Annuity & Group Benefits Operations Consultant - Director

The Opportunity

As a Life, Annuity & Group Benefits Operations Consultant - Director you will lead client work focused on improving operational efficiency, shaping operating models, and developing solutions that support life, annuity, and group benefits organizations within our Advisory practice. As a Director you will set strategic direction, guide business growth, and bring executive-level leadership to client engagements while mentoring teams, balancing near-term priorities with long-term goals, and advancing ideas that address changing market needs. In this role at PwC, you will help clients in the insurance sector assess processes, identify opportunities for improvement, and develop practical recommendations that align with business objectives and support sustained performance.

Responsibilities

• Translating operations strategy into client-facing workplans that improve efficiency, service delivery, and performance across life, annuity, and group benefits operations

• Leading multiple consulting engagements, coordinating priorities, budgets, scope, and deliverables across workstreams

• Developing recommendations that streamline operations processes, process optimization efforts, and operating effectiveness reviews for insurance clients

• Guiding business transformation initiatives by applying data and analytics, operational performance metrics, and change management approaches

• Advising leaders on service delivery models, operating models, and value chain improvements that support growth and margin improvement

• Building relationships with client executives to shape engagement direction, surface opportunities, and expand the operations consulting footprint

• Coaching teams on project resource management, quality standards implementation, and issue resolution across active client programs

• Applying industry knowledge of life, annuity, and group benefits operations to address workflow, control, and service challenges

• Leveraging digital tooling, AI fluency, and business data analytics to improve decision support and operational insight

• Contributing thought leadership on operating effectiveness, process improvement, and scalable operations support across the PwC Network

What You Must Have

• At least a Bachelor's degree

• At least 9 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance

• Leading operations consulting initiatives for insurance client portfolios

• Translating operational data into client-facing strategy recommendations

• Developing process improvement plans for life, annuity, and group benefits

• Driving business growth through executive-level client relationships

• Coaching teams through change management and performance metrics

• Applying operations strategy, analytics, and service delivery models

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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