Remote Collections Specialist

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13681187 A Day in the Life: - Handle inbound and outbound customer calls related to billing and collections, using multiple systems to review and resolve account issues - - Clearly explain billing charges, answer questions, and guide customers through account details to address concerns - - Use active listening and probing questions to understand customer objections and identify the best path to payment - - Apply negotiation skills to secure payments, including same-day or postdated arrangements within established guidelines - - Route customers to the appropriate team when issues fall outside the scope of collections support - - Manage back-to-back interactions while meeting performance, compliance, and quality standards Attributes for Success: - - Strong communication skills, with the ability to clearly explain billing details and confidently guide customer conversations - Active listening and critical thinking to identify customer concerns and uncover opportunities to resolve issues and secure payment - Effective negotiation skills to overcome objections and reach mutually beneficial payment solutions - High attention to detail when reviewing accounts, applying resolutions, and ensuring accuracy across multiple systems - Ability to multitask and navigate several tools/screens efficiently while managing back-to-back interactions - Application Process: - Step 1: Apply - Recruiter reviews for basic qualifications - Step 2: Complete 20-minute Assessment received via email - Recruiter reviews assessment score and invites those who meet requirements to next step - Step 3: Live Video interview with a Hiring Manager Overview: \ Department Operating hours Monday Friday 8:00am 9:00pm EST Average Shift Options: - Weekends and Holidays off - Most schedules begin around 11:00am EST Role Requirements: - 1 year of first-party Collections OR - Minimum of one (1) year of specific relatable experience, including: Car loan, financial and credit card collections, including taking payments from customers and/or setting up payment arrangements, advising required payment amount Role Location Requirements: - Site-Based Role, hiring in: - Irving, Jacksonville, Knoxville, and Wichita. - Following successful training, this role transitions to Fully Remote Compensation Information: - You will receive an hourly pay rate of $17.00effective on your start date and incremental increases every 30 days until the rate of $20.00 is reached.