Product Support Manager- Attachments

Job Description Apply now Product Support Manager- Attachments Posting Start Date: 8/4/26 Job Location (Short): USA, | Las Vegas, Nevada, USA, 89030 | Salt Lake City, Utah, USA, 84104 Requisition ID: 35965 Onsite or Remote: Remote Position Join Komatsu and Be Part of Something Big! Job Overview Facilitate construction distributor and customer success by identifying and driving the resolution ofattachment product issues, managing key relationships at Komatsu factories and distributors, serving as the local proponent for the Technical Service Information (TSI) process, providing technical support for new equipment installations, serving as the proponent for the product warranty process, and providing product support training to distributors. Key Job Responsibilities * Support servicing agent with diagnosing and resolving technical problems on Komatsu attachment products. Advise servicing agent and customers on operational and maintenance best practices for attachments. * Review and adjudicate warranty claims from servicing agent for Komatsu attachment products in accordance with Komatsu Service Policy and Procedure Manual guidelines. * Prepare reports, presentations, charts/graphs, and other documents to summarize Komatsu attachments performance. * Coordinate attachment start-up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of attachments to customers in accordance with contractdelivery terms. * Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of Komatsu. * Conduct meetings with servicing agent and customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL process. * Compile reports to document quality issues on mining machines on an ongoing basis for Komatsufactory engineering review. Coordinate field investigations or attachment testing required by Komatsu. * Coordinate the implementation of any post and pre-delivery Komatsu factory updates to the machines with the servicing agent and the customer. * Manage training plans to improve Komatsu attachments support capability levels for the servicing agent personnel. * Perform Root Cause Analysis (RCA) investigations on Komatsu attachments and major components. * Interpret and analyze predictive maintenance and machine health data including oil analysis reports, customer maintenance records, machine downloads, and machine health monitoring data. * Structure support terms for the sale of new attachments in the market (delivery terms, up time, operating cost guarantees, etc). * Train servicing agent as required to execute attachment contract obligations. Monitor contract performance and manage corrective actions to close any shortfalls in attachment equipment performance. Qualifications/Requirements * Education: Associate degree or technical training related to the repair and service of heavy equipment. * Experience: 5 years' industry experience in the repair and service of heavy equipment. * Demonstrated success in a project management role. * Communication Skills: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent, customers, and Komatsu stakeholders. * Computer Skills: High-level proficiency with Microsoft Office applications... For full info follow a pplication link. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.