OMJCC Transportation Coordinator

Job Title Transportation Coordinator ------------------------------------------------------------------------ ## General Description The Transportation Coordinator is responsible for the efficient handling of inbound and outbound communications related to same-day transportation services. This role requires strong communication skills, the ability to multitask, and effective problem-solving in a fast-paced environment to ensure accurate and timely service delivery. ------------------------------------------------------------------------ ## Essential Duties and Responsibilities - Use transportation management or routing software to support same-day service operations - Communicate professionally with drivers using computer-based messaging systems and phone communication as needed - Maintain real-time dispatch boards reflecting driver locations and service status - Notify appropriate operations personnel of reported incidents or accidents - Build and maintain positive, professional relationships with contracted service providers - Provide customers with accurate updates regarding the status of same-day services - Document customer concerns and work to resolve issues in a professional and timely manner - Follow established same-day service procedures to ensure consistent and high-quality customer service - Perform additional duties as assigned ------------------------------------------------------------------------ ## Qualifications and Requirements ### Education and Experience - High school diploma or GED required - One to three years of related experience in transportation coordination, dispatch, logistics, or customer service preferred - An equivalent combination of education, training, and experience may be considered ### Physical Requirements - Ability to sit, stand, crouch, talk, hear, and communicate in person, via two-way radio, and by telephone - Ability to use hands for writing, handling, and operating standard office equipment - May occasionally lift and/or move up to 10 pounds - Specific vision abilities include close vision and the ability to adjust focus ------------------------------------------------------------------------ ## Work Environment The work environment characteristics described are representative of those encountered while performing the essential functions of the job. The noise level in the work environment is typically moderate.