Table Games Lead

Table Games Lead

Q Casino + Resort

1 Positions

ID: 24508

Posted On 09/03/2026

Job Overview

Q CASINO + RESORT

Table Games Lead

BASIC FUNCTION

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager

• Supervises: Table Games Dual Rates and Table Games Dealers

HOURS

• Monday - 9:00 AM - 5:00 PM (Lead)

• Thursday - 9:00 AM - 5:00 PM (Lead)

• Friday - 10:00 AM - 6:00 PM (Deal)

• Saturday - 10:00 AM - 6:00 PM (Deal)

• Sunday - 10:00 AM - 6:00 PM (Floor)

SPECIFIC DUTIES AND RESPONSIBILITIES

• Direct report to the on-duty Casino Operations Shift Manager

• Responsible for assigning dealers to games daily

• Assists with dealer training and improving employee skills

• Responsible for meeting and greeting customers at the Table Games area

• Provides and promotes positive customer relations supported by employee quality service

• Ensure honesty and integrity of all table games during assigned shift

• Responsible for the protection of company assets as it relates to table games

• Resolves game related disputes involving customers and employees

• Completes fill and credit transactions

• Administers employee discipline as needed

• Ensure Title 31 compliance

• Works with other departments to ensure a cooperative environment

• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma

• 1-2 years table games experience

• 1-2 years supervisory experience

STANDARDS OF PERFORMANCE

• Good leadership skills

• Good oral communication skills

• Good written communication skills

• Excellent customer service skills

• Reasonable knowledge of applicable mathematical skills

• Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays

• Must be able to resolve customer disputes professionally and courteously

• Must be knowledgeable of IRGC rules and regulations

• Must be knowledgeable to Q Casino internal controls

• Must have a valid IRGC gaming license

MENTAL AND PHYSICAL REQUIREMENTS

• Standing for extended periods of time

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment

• Exposed to cigarette smoke

• Loud noise levels

• Irregular work schedules, including nights, weekends, and holidays

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:

• Computer

• Other

• Fax machine

• Calculator

Primary Contact

1773354678169

Kelly Bohannan

Human Resources Assistant, Human Resources

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Casino

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

1202

Job REQ #

24508

# Positions

1

Start Date

20260903

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Q Casino + Resort

About the Company

Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!