Manager Field Ops

Primary Purpose

The Manager Field Ops is responsible for managing all operational functions at a branch.

Essential Functions

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop

• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy

• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care

• Work directly with other departments to ensure excellent/positive communication within the region

• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers

• Maintain proper staffing levels to meet and exceed customer and branch needs

• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel

• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations

• Responsible for fleet DOT administration including, log books & record maintenance

• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity

• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary

• Responsible for employee development & conducting periodic performance reviews

• Create and maintain a positive, safe, and effective work environment

• Operate a variety of company vehicles

• Pull trailers with company vehicles

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for staff at the location.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.

• Minimum 5 years of related experience and/or training

• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results

• Customer Service

• Team Building

• Organization

• Time Management

• Communications

• Decision Making and Problem Solving

• Knowledge of proper cleaning and repair of those assets

• Valid Driver License (Class C)

• Have experience with multi-stop routing system and dispatch procedures

• Computer knowledge (Navision, Microsoft Office and routing/logistics software)

• Excellent written and verbal communication skills

• Knowledge of financial statements

• Experience managing a budget

• Knowledge of all company assets in inventory