Program Manager

Program Manager Job Category: Administration Requisition Number: PROGR004131 Full-Time Hybrid Springfield, MA 01104, USA Pay or shift range: $82,000 USD to $108,650 USD Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Manager to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives in central and western Mass. What We Offer: Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts. Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations. Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork. Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938. Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more. Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience. What You'll Do: The Program Manager provides operational and administrative leadership for an assigned portfolio of programs within the Child and Family Division. The position is accountable for consistent program operations, service quality, workforce performance, fiscal stewardship, regulatory and contractual compliance, growth and development, and community relationships. Provides leadership, direction, coaching, and performance oversight to assigned leaders; may also provide direct leadership and management of one or more programs. Establishes strategic and operational goals for assigned programs, aligns those goals with division priorities, and develops clear measures of success. Monitors progress and ensures goals are achieved through direct oversight or through clear expectations, coaching, and accountability structures for Program Directors. Ensures effective day-to-day operations across assigned programs, including service delivery, staffing, access, productivity, documentation, quality, and administrative processes. Develops, implements, and evaluates strategic plans, operating plans, workflows, performance standards, and service models, working directly with program teams or in partnership with Program Directors, as applicable. Works with senior leadership and finance partners to develop and manage budgets, monitor revenue and expenses, improve program viability, and align resources with operational priorities. Who You Are: Master's degree in behavioral health, social work, public administration, business admin, healthcare admin or related field (preferred) At least five years of experience in behavioral health, human services or child and family services or related field At least three years of management experience including supervising managers or program leaders Demonstrated commitment to individuals and families served, empowerment and growth, human rights, community integration, equity, and culturally responsive practice. Proficiency with data, electronic systems, word processing, spreadsheets, presentation software, email, and other tools used to manage program performance and communication. Shift: Monday - Friday 8:00am - 5:00pm