Strategic Clients Manager, Geisinger Health Plan (Pennsylvania resident)

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes Job Summary: Responsible for retaining and increasing membership and expanding relationships with key clients through effective salesmanship and responsive service. (The majority of the targeted client base includes strategic business partners, large/jumbo employer groups, pilot projects and enhanced population management in mid/large employer groups.) Job Duties:

• Manages select list of strategic clients identified by health plan senior leadership.
• Serves as GIO’s primary contact, providing a high level of responsive service, managing client expectations and identifying and implementing enhancements.
• Serves as internal lead to maximize interdepartmental operations and administrative collaboration on behalf of strategic clients.
• (Ability to optimize relationships with key personnel from essential internal departments like Underwriting, Actuarial Informatics, CSO, Health Services and Provider Network Management is critical.) Positions GIO to leverage its brand with other strategic prospects by elevating GIO’s reputation for providing responsive and superior customer service.
• Coordinates group renewals, which include rate submission, premium quotes, post enrollment paperwork and actual employee meetings.
• Sells renewal rates to assigned list of other GIO business in addition to primary role as lead service liaison for strategic account list.
• Provides effective and consistent service to assigned client base including consultants, when applicable.
• Builds strong relationships and interacts with senior level positions across multiple functional areas.
• Organizes and conducts enrollment communications and activities.
• Projects image of GIO's dedication to professional excellence.
• Keeps informed on managed care industry including competition, trends and legislative issues.
• Executes on strong knowledge of Geisinger innovation, care redesign, etc.
• Facilitates coordination of the annual renewal rate generation process for strategic accounts.
• Implements policies and procedures related to operational support of employer groups.
• Facilitates reporting process on behalf of key clients.
• Conducts meetings to review important findings related to changes in medical trend as well as opportunities identified by the actuarial and clinical informatics teams.
• Develops, maintains and executes strategies to position GIO to maintain profitable business.
• Performs on-going maintenance to database according to current requirements.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education: High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred) Experience: Minimum of 8 years-Sales (Required), Minimum of 1 year-Health Insurance/Managed Care (Preferred) Certification(s) and License(s): Valid Driver's License - Default Issuing Body Skills: Interpersonal Communication, Sales, Sales Functions, Sales Tasks And Activities OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.