Administrative Coordinator, Parking Services - 504065

Lehigh University Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits. Lehigh University's campus runs on more than academics and the Parking Services team keeps it moving. If you're someone who finds satisfaction in well-run systems, genuinely enjoys helping people, and takes pride in accurate records and smooth processes, this Administrative Coordinator role is a strong fit. Position Number: S73220 This position is a Grade: 7 - 37.5 with an approximate salary range of $37,190-$44,640 and is subject to change based on experience, skills and qualifications. What You'll Be Doing Administer parking permits and accounts for students, faculty, and staff ??? from issuance through renewal and termination Process payments accurately and in a timely manner, maintaining complete and up-to-date billing records Review and process parking appeals, applying university policy consistently and fairly across all cases Maintain parking and access control systems, coordinating updates and escalating technical issues as needed Monitor and maintain accurate parking capacity data to support operational planning and reporting Respond to in-person, phone, and email enquiries from the campus community with professionalism and care Support the reconciliation of parking accounts and assist with end-of-period financial reporting Liaise with campus departments, vendors, and external stakeholders on parking-related matters Assist with the onboarding of new permit holders, including explaining parking policies and procedures clearly Contribute to continuous improvement of administrative processes within the Parking Services office What You'll Bring High School Diploma or GED Associates Degree preferred Three to five years of related work experience Experience in an administrative, customer service, or office coordination role Confidence handling payment processing and maintaining accurate financial or account records Strong attention to detail and comfort working with database or permit management systems Clear, professional communication skills ??? in person, over the phone, and in writing The ability to apply established policies consistently, including in situations involving View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI287452688 / 11-3012.00 Administrative Services Managers