Food & Beverage Associate II

Who We Are: Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role: San Francisco, CA

Crafty’s Food & Beverage Associate IIs are the face of our in-office Concierge pantry program throughout the market. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management. This role will also be a peer mentor and possess the ability to move from one location to another with ease.

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a F&B Associate II whose responsibilities will include:

• Merchandising: Take pride in your spaces by owning clients’ office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post route paperwork

This is a full-time, hourly role with Crafty requiring availability Monday through Friday. Depending on your client assignment at the time of offer, your 8-hour shift will start at either 6:00 AM or 7:00 AM. In this role, you will support one client location full-time or split your standard full-time schedule across two client sites. Reliable access to a personal vehicle is required for this role.

Required Attributes:

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.

• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.

• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.

• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.

• Resilient: Highly adaptable; can transfer skills learned at one client location to another to quickly get up to speed on the operating rhythms of a new location

• • Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed

• Collaborative:

• • Peer coach; have mastered our operational best practices and equipment SOPs to the point that they can train their peers. Trained in executing a quality control check and providing constructive, actionable feedback

• Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance

• Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.

• Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.

• Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results: Goal: Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives:

• Initiative #1: Task Ownership: Complete daily task lists with an average of 95% successful shift completion week over week as measured via Tableau on a monthly basis.
• Initiative #2: Quality control: Perform quality control checks accurately and efficiently. Provide actionable and constructive feedback to peers within 24 hours of completing assessment.
• Initiative #3: Client Satisfaction: Assist in supporting all client requests on a weekly basis, working with your manager and the site point of contact.
• Initiative #4: Peer Trainer: provide onboarding or re-training to peers with overall positive feedback from trainees on approach and effectiveness.

What we offer: Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is $24 - $26 an hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.