TxDMV - Oversize/Overweight Permit Specialist

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107477andPostingSeq=1Job DescriptionSTATE CLASSIFICATION: License and Permit Specialist III (0173)Telework may be available based on TxDMV operational needs. Interviews will be held in-person at the TxDMV Headquarters located at 4000 Jackson Avenue, Austin, Texas 78731. If selected to interview a timed assessment will be administered.SUBMISSION OF APPLICATIONTo apply for this position, select the "Apply for Job" button and sign in with your username and password. Or, if you have not already created an account, click "Register Now" and complete the required information. TxDMV does not accept paper applications.If you are viewing this job from WorkinTexas, select the "Apply" button and sign in with your username and password. You will be required to attach a rsum to your application which will be used for screening purposes.Please ensure your rsum is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.Your rsum must include the month and year for start and end dates for each listed employer.Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview.GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.Performs highly complex (senior-level) permitting work in the support of the Texas Department of Motor Vehicles (TxDMV), Motor Carrier Division (MCD), Oversize/Overweight Permit Section. Work involves providing customer service to motor carriers by issuing oversize/overweight permits to ensure the safe and legal movement of oversize/overweight vehicles over the Texas state highway system via the TxPROS web application. Receives and reviews Oversize/Overweight permit applications while ensuring compliance with applicable laws, rules, policies, and procedures. Work involves issuing oversize/overweight permits, ensuring the safe and legal movement of oversize/overweight vehicles over the Texas state highway system, and providing customer service to motor carriers. Work involves extensive communication with external and internal customers through phone and email. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.ESSENTIAL DUTIESReceives and reviews oversize/overweight permit applications, revision requests, renewal requests, and documentation necessary for the issuance of oversize/overweight permits via phone, mail, or internet while ensuring compliance with applicable laws, rules, policies, and procedures. Inputs oversize/overweight permit applications, documentation, and required data into the TxPROS web application. Approves, denies, and amends oversize/overweight permit applications. Advises applicants of permitting requirements to address application deficiencies. Coordinates with external agencies to facilitate the approval of applications. Provides clear explanations of laws, rules, policies, and procedures that govern the issuance of oversize/overweight permits to internal and external customers. Provides technical assistance and/or training related to the issuance of oversize/overweight permits and the use of the TxPROS web application to internal and external customers. Resolves permitting issues with a focus on safety, efficien y, and the accuracy of information. May serve as a mentor for new employees, provide training for continued team growth, and assist in educational outreach efforts related to the use of TxPROS and the issuance of oversize/overweight permits. Travels up to 5% of the time. Travel by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. May be required to work hours other than 8:00 am - 5:00 pm.Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Employees are required to report to the office as directed. Performs other job-related duties as assigned.MINIMUM REQUIREMENTSEDUCATIONGraduation from an accredited two-year college.Experience and education may be substituted on a year-for-year basis.EXPERIENCETwo (2) years' experience in customer service, permitting, or work related to the issuance of credentials for Motor Carriers. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.ADDITIONAL INFORMATIONThis position is eligible for remote work in the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, Texas as required by management.Remote work employees must meet these criteria for the remote work location:Adequate desk space in a dedicated, contained area that is secured and protected at all times.Remote work location is in a quiet environment free of background people and noise during business hours.BENEFITSThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:Retirement PlanPaid Group Health and Life Insurance for employeesPaid HolidaysPaid Vacation LeavePaid Sick Leave Longevity PayDentalVisionDependent Optional Life InsuranceDependent Health and Life InsuranceVoluntary ADandD InsuranceHealth and Dependent care